Job Details
- Company: PhonePe Limited
- Job Position: Customer Experience Specialist – MHD
- Department: Customer Experience (CX)
- Job Type: Full-time
- Location: Bengaluru, Karnataka
- Qualification: Graduation (10+2+3) is mandatory
- Experience: Not specified
- Salary: Estimated ₹3.5–5.5 LPA, based on industry standards for similar customer experience roles in Bengaluru
Job Overview
PhonePe is hiring a Customer Experience Specialist – MHD to join its Customer Experience Operations team in Bengaluru. The role focuses on handling customer account and transaction-related queries, understanding customer problems, providing appropriate resolutions, and maintaining a positive customer experience. The position requires strong communication, active listening, problem-solving, multitasking, and adaptability. Candidates should be comfortable communicating in English and Hindi, while knowledge of South Indian languages is preferred.
Key Responsibilities
- Handle customer account and transaction-related queries.
- Understand customer issues and provide suitable resolutions.
- Work across phone and data-based customer support channels.
- Follow defined processes and guidelines while resolving customer concerns.
- Build customer trust through clear and professional communication.
- Meet assigned hourly and daily productivity targets.
- Use internal processes, tools, and resources to resolve customer issues.
- Escalate complex issues to the appropriate internal teams.
- Coordinate with relevant teams to ensure timely issue resolution.
- Identify opportunities to improve customer support processes.
- Recommend process improvements based on customer interactions.
- Educate customers about PhonePe products and services.
- Help customers make better use of available PhonePe features.
- Manage multiple customer-related tasks while maintaining service quality.
- Adapt to different customer situations and support requirements.
Eligibility Criteria
- Graduation with 10+2+3 education is mandatory.
- Candidates should have excellent written and verbal communication skills.
- Candidates should have good learning ability and adaptability.
- Strong customer orientation is required.
- Candidates should be comfortable handling different customer situations.
- Ability to speak English and Hindi is required.
- Knowledge of South Indian languages is preferred.
- Candidates should be active listeners and able to handle customer objections.
- Ability to multitask, prioritize work, and manage time effectively is required.
- Candidates should be team players and open to feedback.
Required Skills
- Customer service and customer support
- Excellent verbal communication
- Strong written communication
- Active listening
- Problem-solving
- Customer handling
- Conflict and objection handling
- Multitasking
- Time management
- Adaptability
- Process adherence
- Escalation handling
- English communication
- Hindi communication
- Learnability
Why Join PhonePe?
- Opportunity to work with a leading Indian technology and digital payments company.
- Exposure to customer experience operations in a large-scale digital platform.
- Opportunity to work on customer problems across payments and financial services.
- Professional environment focused on learning and development.
- Opportunity to collaborate with different internal teams.
- Employee benefits include medical, critical illness, accidental, and life insurance.
- Additional benefits include wellness support, parental support, retirement benefits, and mobility assistance.
- Opportunities for higher education assistance and professional growth.
- Inclusive workplace that encourages creativity, ideas, and diverse perspectives.
Important Links
Apply Link: Click here