Job Overview
Google is hiring Product Support Engineers (University Graduate – 2026) for its Hyderabad location. This role is part of the gTech Ads team and focuses on technical product support, troubleshooting, automation, and improving customer experience for Google Ads products. It is ideal for fresh graduates with technical knowledge and interest in cloud, ads technology, and customer solutions.
Job Details
- Company Name: Google
- Job Role: Product Support Engineer (University Graduate) – 2026
- Department: gTech Ads
- Job Location: Hyderabad, Telangana, India
- Employment Type: Full-Time
- Qualification: Bachelor’s degree in Engineering, Computer Science, or related field
- Experience Required: Freshers / Entry-Level
- Work Requirement: Flexibility to work non-standard hours based on customer needs
- Estimated Salary: ₹12,00,000 – ₹18,00,000 per annum (Based on entry-level Google engineering roles in India)
Key Responsibilities
- Provide technical support for Google’s AI-driven advertising products.
- Troubleshoot and resolve advertiser and partner issues efficiently.
- Develop automation tools for diagnostics and debugging.
- Analyze data and generate insights to improve customer experience.
- Collaborate with Sales, Product, and Engineering teams.
- Identify root causes of issues and implement long-term solutions.
- Improve operational processes and knowledge management systems.
- Support advertisers in optimizing campaign performance and product adoption.
Required Skills
- Strong understanding of data/SQL and web technologies.
- Analytical and problem-solving skills.
- Ability to troubleshoot technical issues effectively.
- Good communication skills to explain technical concepts to non-technical stakeholders.
- Customer-first mindset with empathy and ownership.
- Ability to work in cross-functional global teams.
- Interest in AI-driven advertising and cloud technologies.
Preferred Qualifications
- Experience in business analytics and dashboard development.
- Exposure to cloud support, SRE, or quality engineering.
- Knowledge of Google Ads or online advertising platforms.
- Prior experience in customer-facing technical roles.
About Company
Google is a global technology leader known for its search engine, cloud computing, AI, and digital advertising solutions. The gTech team supports customers worldwide by providing technical expertise and scalable solutions across Google’s Ads and Publisher product ecosystem.
Why Join Google?
- Opportunity to work on AI-driven global products.
- Competitive salary and benefits.
- Exposure to cross-functional collaboration with global teams.
- Strong learning, innovation, and growth culture.
- Work on scalable solutions impacting millions of businesses worldwide.
Important Links
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