Sutherland is hiring for Associate

by

Job Details

  1. Company: Sutherland
  2. Job Position: Associate / Senior Associate – Referral
  3. Job ID: REF44789N
  4. Location: Bengaluru, Karnataka, India
  5. Job Type: Permanent
  6. Work Mode: Work at Home (WAH), as mentioned in the job listing
  7. Experience: Not specified
  8. Qualification: Any full-time undergraduate or postgraduate degree in Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA
  9. Eligible Batch: 2025 graduates
  10. Salary: Estimated ₹2.5 LPA – ₹4 LPA. This is an indicative estimate for customer support roles in Bengaluru; the exact salary is not provided in the job description.

Job Overview

Sutherland is hiring Associate and Senior Associate candidates for a customer support role. The selected candidates will help customers through email, chat, calls, or social media and resolve their questions and concerns. The role requires good English communication, typing, and analytical skills. Candidates must meet customer satisfaction targets, follow data security policies, and maintain their work schedules. Applicants should be 2025 graduates and live within 25 km of the company’s office. Flexibility to work night shifts is required.

Key Responsibilities

  1. Resolve customer queries through email, chat, calls, or social media.
  2. Provide timely and helpful customer support.
  3. Meet customer satisfaction and productivity targets.
  4. Follow service-level agreements (SLAs) and performance standards.
  5. Protect customer information and follow data security policies.
  6. Complete mandatory training and online learning courses.
  7. Attend coaching sessions and apply the feedback received.
  8. Maintain proper attendance and follow assigned work schedules.
  9. Ensure consistent service quality.
  10. Support the team in achieving its performance goals.

Eligibility Criteria

  1. Candidates must be full-time undergraduate or postgraduate graduates.
  2. Eligible streams include Arts, Science, Commerce, Engineering, Pharmacy, MBA, and MCA.
  3. The 2025 graduating batch is eligible to apply.
  4. Strong spoken and written English skills are required.
  5. Candidates should have good typing and analytical skills.
  6. Applicants must be willing to work rotational shifts, including night shifts.
  7. Candidates must reside within 25 km of the company’s office.
  8. Applicants should be comfortable working in a work-from-home arrangement.
READ ALSO:  Lowe's is Hiring for Software Engineer

Required Skills

  1. Verbal and written English communication.
  2. Customer service and customer query resolution.
  3. Email and chat support.
  4. Basic computer knowledge.
  5. Good typing speed and accuracy.
  6. Analytical thinking.
  7. Problem-solving skills.
  8. Time management.
  9. Attention to detail.
  10. Ability to meet targets and deadlines.
  11. Understanding of data privacy and confidentiality.
  12. Flexibility to work night shifts.
  13. Ability to accept feedback and learn.
  14. Teamwork and a customer-focused attitude.

Why Join Sutherland?

  1. Work with a global business process and technology company.
  2. Gain practical experience in customer service operations.
  3. Develop professional communication skills.
  4. Learn how to handle customer issues across different channels.
  5. Improve analytical and problem-solving abilities.
  6. Receive training and coaching to improve performance.
  7. Explore career growth opportunities in customer experience and business operations.
  8. Work remotely under the permanent work-at-home arrangement specified in the listing.

Important Links

Apply Link: Click here