Firstsource is hiring for CSA Healthcare

Job Details

1. Company: Firstsource Solutions Limited
2. Job Position: CSA Healthcare – Email/Back Office
3. Requisition ID: 8787
4. Location: Chennai, Tamil Nadu, India
5. Job Type: Not specified
6. Experience: Not specified
7. Qualification: Arts and Science Graduate or 3-year Diploma in any discipline
8. Salary: Not specified

Job Overview

Firstsource is hiring for a CSA Healthcare – Email/Back Office role in Chennai. The position involves working as a claims examiner who reviews multiple documents and contracts to assess claims submitted by members or providers according to client specifications. The role also involves routing claims to the appropriate department, provider, or member when additional information is required for claims adjudication. Candidates are expected to complete claims within the required turnaround time while maintaining quality standards and service-level requirements.

Key Responsibilities

1. Review documents and contracts related to healthcare claims.
2. Analyse claims submitted by members or providers.
3. Determine whether claims should be paid or denied based on client specifications.
4. Identify missing information required for claims adjudication.
5. Route claims to the appropriate department when additional information is required.
6. Route claims to providers when necessary.
7. Route claims to members when additional information is required.
8. Complete assigned claims within the required turnaround time.
9. Maintain required quality standards while processing claims.
10. Meet production requirements.
11. Maintain quality during claim processing.
12. Follow assigned shifts and schedules.
13. Maintain schedule adherence.
14. Develop and maintain knowledge of the assigned process.
15. Follow the required process and client specifications.

Eligibility Criteria

1. Candidates should have a graduation degree in Arts or Science.
2. Candidates with a 3-year diploma in any discipline can also apply.
3. Candidates must have completed their qualification without arrears.
4. BE/B.Tech candidates are not eligible.
5. Candidates with Master’s degrees are not eligible.
6. Candidates should have good comprehension skills.
7. Candidates should have a typing speed of 24 WPM.
8. Candidates should maintain 90% typing accuracy.

Required Skills

1. Good communication skills.
2. Good listening skills.
3. Good comprehension ability.
4. Ability to analyse documents.
5. Attention to detail.
6. Ability to understand client specifications.
7. Ability to identify missing information.
8. Basic claim processing skills.
9. Ability to meet turnaround time requirements.
10. Ability to maintain quality standards.
11. Process knowledge.
12. Production awareness.
13. Schedule adherence.
14. Typing skills.
15. Ability to work in a structured process environment.

Why Join Firstsource?

1. Opportunity to begin a career in healthcare business process services.
2. Exposure to healthcare claims processing.
3. Opportunity to develop document analysis and comprehension skills.
4. Experience working with client-specific claim requirements.
5. Opportunity to gain knowledge of claims adjudication processes.
6. Exposure to quality and turnaround time standards.
7. Opportunity to work within a structured operations team.
8. Firstsource operates across multiple industries, including Healthcare, Banking and Financial Services, Communications, Media and Technology, and Retail.
9. Opportunity to work with a global business process services organization.

Important Links

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