Amber is hiring for Operations Associate

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Job Details

  1. Company: Amber
  2. Job Position: Operations Associate (Sales) – AUS
  3. Location: Remote
  4. Work Type: Full-Time
  5. Experience: 0–2 years
  6. Work Hours: 9 hours, rotational
  7. Working Days: 5.5 days per week
  8. Shift Timings: 7 AM–4 PM and 11 AM–8 PM
  9. Qualification: Graduation with at least 60% in academics
  10. Salary: Up to ₹3.6 LPA (Fixed)

Job Overview

Amber is hiring an Operations Associate (Sales) to support its Australia region operations through lead conversion, customer interaction, follow-ups, and booking assistance. The role involves understanding students’ accommodation requirements, recommending suitable student housing options, maintaining customer information in CRM systems, and working with internal teams to improve the booking experience. This is a remote, full-time opportunity suitable for candidates with 0–2 years of experience who have strong communication, listening, negotiation, and customer-handling skills.

Key Responsibilities

  1. Engage proactively with inbound leads and understand their requirements.
  2. Guide students through the accommodation booking process.
  3. Convert inquiries into confirmed bookings.
  4. Understand students’ individual accommodation requirements.
  5. Provide personalized accommodation recommendations.
  6. Develop strong knowledge of student housing options, pricing, and locations.
  7. Provide customers with relevant information about available accommodation options.
  8. Maintain regular and timely follow-ups with potential customers.
  9. Build strong relationships with prospective clients.
  10. Work towards successful closure of leads.
  11. Collaborate with Marketing and Supply teams.
  12. Support improvements in the booking process and customer experience.
  13. Accurately record customer interactions and inquiries in the CRM system.
  14. Maintain accurate booking-related information.
  15. Consistently meet sales targets and performance benchmarks.

Eligibility Criteria

  1. Candidates should be graduates with at least 60% in academics.
  2. Candidates with 0–2 years of experience can apply.
  3. Strong verbal and written communication skills in neutral English are required.
  4. Good active listening skills are required.
  5. Candidates should have effective time-management and organizational skills.
  6. Candidates should be comfortable with objection handling and negotiation.
  7. Knowledge of closing techniques is preferred.
  8. Familiarity with CRM tools or similar software is preferred.
  9. Prior telesales or related experience is an advantage.
  10. Experience in real estate, hospitality, business development, or customer service is preferred.
  11. Candidates should be comfortable working rotational shifts.
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Required Skills

  1. Verbal Communication
  2. Written Communication
  3. Neutral English
  4. Active Listening
  5. Customer Interaction
  6. Lead Conversion
  7. Sales Skills
  8. Objection Handling
  9. Negotiation
  10. Closing Techniques
  11. Customer Relationship Management
  12. CRM Tools
  13. Follow-Up Management
  14. Time Management
  15. Organizational Skills
  16. Target Achievement
  17. Customer Service
  18. Market Knowledge

Why Join Amber?

  1. Opportunity to work remotely in a full-time role.
  2. Work with a global student accommodation platform.
  3. Gain experience in sales, customer success, and international student housing.
  4. Work with teams across Marketing and Supply functions.
  5. Get exposure to international customers and the Australia region.
  6. Work in a dynamic and collaborative environment.
  7. Access career advancement opportunities within a growing organization.
  8. Contribute to making the study-abroad accommodation process easier for students.

Important Links

Apply Link: Click here

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