Ditto is Hiring for Customer Service Executive

Job Overview

Ditto is looking for a Customer Service Quality Executive with strong proficiency in both English and Tamil. This role involves monitoring calls, assessing customer service quality, providing feedback to advisors, and developing quality standards. As part of a remote-first team, you will help ensure that Ditto continues to deliver a seamless insurance advisory experience to its growing customer base.

Job Details

Company: Ditto (a Finshots company, backed by Zerodha)
Job Position: Customer Service Quality Executive – English & Tamil
Location: Remote, India
Qualification: Graduate in any discipline (with strong communication skills in English & Tamil)
Experience: 0–3 years
Estimated Salary: ₹4,50,000 – ₹5,00,000 per annum

Key Responsibilities

1. Monitor customer service calls to assess quality and compliance.
2. Provide actionable insights to improve service delivery.
3. Assist in developing and implementing quality assurance processes.
4. Evaluate advisor recommendations for accuracy and effectiveness.
5. Offer constructive feedback to improve advisor performance.
6. Develop and refine customer support quality standards.
7. Collaborate with team members to enhance customer experience.
8. Track performance metrics and identify improvement areas.
9. Ensure adherence to Ditto’s customer-first philosophy.
10. Support the training of advisors through insights and feedback.
11. Maintain documentation of quality audits and evaluations.
12. Ensure processes align with company policies and compliance requirements.
13. Contribute to the creation of customer service best practices.
14. Help identify service gaps and recommend improvements.
15. Uphold Ditto’s “No-spam” and user-centric policies.

Required Skills and Knowledge

• Strong communication skills in English and Tamil.
• Excellent listening and analytical abilities.
• Prior experience in customer service or quality assurance (0–3 years).
• Ability to provide constructive feedback effectively.
• Strong ownership mindset and leadership qualities.
• Collaborative and adaptable working style.
• Ability to understand customer needs and deliver quality service.
• Basic knowledge of insurance products (preferred, not mandatory).
• Good problem-solving and decision-making skills.
• Proficiency in using digital tools for remote work.
• High attention to detail and accuracy.
• Empathy and customer-centric attitude.
• Capability to handle confidential information responsibly.
• Strong organizational and time-management skills.
• Self-motivated with a proactive approach.

About Ditto

Ditto is on a mission to simplify insurance for millions of Indians. Backed by Zerodha and part of the Finshots family, Ditto has already helped more than 300,000 users make smarter insurance decisions. Known for its “No-spam” approach, Ditto provides transparent advice, easy policy purchases, and dedicated claim support. As part of Finshots, which reaches over 500,000 subscribers, Ditto continues to lead with innovation and trust in the insurance space.

Why Join Ditto

1. Opportunity to work remotely from anywhere in India.
2. Be part of a fast-growing, mission-driven company.
3. Backing from Zerodha, India’s largest stockbroker.
4. Exposure to the evolving fintech and insurance ecosystem.
5. Work with a young, dynamic, and collaborative team.
6. Competitive compensation package.
7. Comprehensive health insurance for you and your family.
8. Transparent and inclusive hiring process.
9. Strong career growth opportunities.
10. Flat hierarchy with open communication.
11. Chance to shape customer experience in a meaningful way.
12. Culture of continuous learning and improvement.
13. Opportunity to work with cutting-edge digital tools.
14. Respect for work-life balance with remote-first culture.
15. High-impact role directly contributing to customer satisfaction.

Important Links

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