NTT DATA is Hiring for Banking Operation Analyst

Job Details

1. Company Name: NTT DATA
2. Job Position: Banking Operation Analyst (Joint Recovery Processing/Chargeback Analyst)
3. Location: Gurgaon, Haryana, India
4. Job Type: Full-Time
5. Work Mode: Work from Office
6. Experience: 1–4 Years
7. Department: Banking Operations / BPO
8. Qualification: Bachelor’s Degree in Finance, Business Administration, or a related field.
9. Shift: Rotational Evening Shifts (Monday to Sunday)
10. Salary: Estimated ₹4 LPA – ₹6 LPA.

Job Overview

NTT DATA is hiring Banking Operation Analysts for its Gurgaon location. The selected candidates will work in the Credit Card Operations department, handling financial investigations, fraud detection, dispute management, and chargeback processing. The role involves analysing fraudulent transactions, managing recovery cases, communicating with cardholders and merchants, and ensuring compliance with financial regulations. Candidates with 1–4 years of experience in credit card operations, financial services, or BPO environments are encouraged to apply.

Key Responsibilities

1. Analyse and process fraud and dispute cases using the TDR case management system.
2. Manage the complete chargeback lifecycle according to banking association rules and regulations.
3. Investigate potential fraud cases and identify suspicious financial transactions.
4. Process system-generated retrieval requests and collect supporting documents from cardholders.
5. Handle cardholder and non-cardholder disputes during the First Cycle Chargeback.
6. Review merchant challenges and manage the Second Cycle Representment process.
7. Challenge merchant rebuttals and continue the recovery process through Third Cycle Chargeback.
8. Handle pre-arbitration decisions, case filing, and good-faith collections.
9. Maintain compliance with financial regulations and PCI security standards.
10. Identify fraud patterns and report suspicious activities to the fraud strategy team.
11. Analyse financial data to identify trends related to fraudulent transactions.
12. Contact cardholders to verify suspicious transactions and financial activities.
13. Coordinate with law enforcement agencies when required.
14. Handle customer feedback and follow established escalation procedures.
15. Support and mentor new employees on chargeback procedures and internal systems.

Eligibility Criteria

1. Candidates must have a Bachelor’s degree in Finance, Business Administration, or a related field.
2. Applicants should have 1–4 years of experience in credit card operations or financial services.
3. Previous experience in recoveries or chargeback processing is preferred.
4. Candidates should have knowledge of banking association rules and regulations.
5. Knowledge of TS2 or TDR systems will be an added advantage.
6. Proficiency in French (reading, writing, and speaking) is required.
7. Good English communication skills are essential.
8. Candidates should be comfortable working rotational evening shifts, including weekends and holidays.
9. Applicants should have strong analytical and problem-solving abilities.
10. Candidates must be comfortable working in a work-from-office environment.

Required Skills

1. Banking and financial operations.
2. Credit card operations.
3. Fraud detection and investigation.
4. Chargeback processing and recovery.
5. Financial dispute management.
6. TDR case management system.
7. TS2 knowledge.
8. Banking association rules and regulations.
9. Microsoft Word, Excel, and PowerPoint.
10. Data analysis and fraud trend identification.
11. French language proficiency.
12. English communication skills.
13. Customer handling and negotiation.
14. Analytical thinking and problem-solving.
15. PCI compliance and financial security.

Why Join NTT DATA?

1. Career Growth: Explore career development opportunities within the Credit Card Operations department.
2. Industry Experience: Gain practical experience in banking, financial services, and credit card operations.
3. Professional Development: Improve your knowledge of fraud investigation and financial recovery processes.
4. Global Exposure: Work with an internationally recognised technology and business services company.
5. Learning Opportunities: Develop expertise in chargeback management, banking regulations, and financial operations.
6. Team Collaboration: Work with experienced professionals and contribute to team success.
7. Skill Development: Strengthen analytical, communication, negotiation, and problem-solving skills.

Important Links

Apply Link: Click here