Revolut

Revolut is Hiring for Support Specialist

by

Job Details

  1. Company: Revolut
  2. Job Position: Support Specialist (Retail)
  3. Job Location: Remote, India
  4. Job Type: Full-Time (Remote)
  5. Qualification: Bachelor’s Degree
  6. Experience: Minimum 18 months of customer service experience
  7. Salary: Estimated ₹3,00,000–₹6,00,000 per year (approximate; not officially disclosed in the provided job description)

Job Overview

Revolut is hiring a Support Specialist (Retail) to join its Customer Support team in India. The selected candidates will help customers resolve issues through live chat, phone, and email. This role requires strong communication, analytical thinking, and problem-solving skills. Candidates should be comfortable working with international teams and providing reliable customer service. Since Revolut operates 24/7, the role may include night and weekend shifts, with additional compensation for these shifts.

Key Responsibilities

  1. Provide customer support through in-app live chat, phone, and email.
  2. Respond to customer questions and concerns professionally.
  3. Help customers understand and use Revolut’s financial products and services.
  4. Investigate customer problems and identify suitable solutions.
  5. Ensure customers feel safe while using Revolut’s services.
  6. Explain complex issues in simple and understandable language.
  7. Work with international teams to resolve customer issues.
  8. Maintain a high standard of customer satisfaction.
  9. Handle customer complaints with patience and empathy.
  10. Follow company policies and customer support procedures.
  11. Communicate accurate information to customers.
  12. Represent Revolut professionally in all customer interactions.
  13. Pay close attention to details when handling customer requests.
  14. Adapt to changing customer needs and business requirements.
  15. Support the team in delivering consistent service across different shifts.

Eligibility Criteria

  1. Candidates must have a bachelor’s degree and be able to provide at least a provisional certificate.
  2. A minimum of 18 months of customer service experience is required.
  3. Applicants must be fluent in English at C1 level or higher.
  4. Candidates should have excellent written and verbal communication skills.
  5. Applicants must be willing to work night and weekend shifts when required.
  6. Candidates should be comfortable working in a remote environment.
  7. Applicants with retail or telecommunications customer service experience may have an advantage.
  8. Knowledge of additional languages is beneficial.
READ ALSO:  Infosys is Hiring for Associate Consultant

Required Skills

  1. Strong written and verbal communication.
  2. Excellent customer service skills.
  3. Problem-solving and decision-making abilities.
  4. Analytical and numerical skills.
  5. Basic to advanced IT skills relevant to customer support.
  6. Attention to detail.
  7. Empathy and patience when assisting customers.
  8. Ability to explain complicated information clearly.
  9. Independent working and problem-solving abilities.
  10. Teamwork and collaboration.
  11. Flexibility to work different shifts.
  12. Time management and organisational skills.
  13. Professional communication with international customers.
  14. Ability to handle multiple customer requests.
  15. Self-motivation and a willingness to learn.

Why Join Revolut?

  1. Work remotely from India.
  2. Join an international financial technology company.
  3. Gain experience supporting customers across different markets.
  4. Collaborate with teams from different countries.
  5. Receive compensation for night and weekend shifts.
  6. Access a Revolut Metal subscription with employee perks.
  7. Participate in company events and team activities.
  8. Work in an environment that values diversity and inclusion.
  9. Develop customer service, analytical, and communication skills.

Important Links

Apply Link: Click here