Job Details
- Company: Zebra Technologies
- Job Position: Cloud Engineer II
- Location: Bengaluru, India
- Job Type: Full-time
- Work Mode: Hybrid
- Experience Required: 2+ years
- Qualification: Bachelor’s degree or technical diploma in Computer Science, Electronics Engineering, Computer Engineering, or a related field
- Salary: Estimated ₹8 LPA–₹15 LPA, depending on experience, technical skills, and the company’s compensation structure
- Job Requisition ID: JR103566
Job Overview
Zebra Technologies is hiring a Cloud Engineer II for its Bengaluru office. The selected candidate will monitor cloud environments, investigate technical issues, manage system alerts, and help maintain service availability and performance. The role involves working with cloud infrastructure, networking, operating systems, monitoring tools, and incident management processes. Candidates should have at least two years of experience in IT operations, a NOC, SOC, or a similar environment. The position follows a hybrid work model and requires flexibility to work day, night, weekend, and holiday shifts.
Key Responsibilities
- Monitor cloud dashboards, system alerts, and infrastructure performance.
- Identify technical issues and resolve basic incidents.
- Escalate critical and complex issues to the appropriate teams.
- Coordinate with internal departments and customers when required.
- Monitor customer service-level agreements (SLAs) and ensure timely issue resolution.
- Record troubleshooting activities and incident details in the case management system.
- Support 24/7 cloud operations and system monitoring activities.
- Coordinate staffing and resources for weekend and on-call support.
- Track open cases and pending incidents to prevent delays.
- Prepare regular status reports for stakeholders.
- Monitor system availability, application health, and service performance.
- Identify network, infrastructure, and cloud-related problems.
- Follow incident, problem, change, knowledge, and event management procedures.
- Maintain accurate technical documentation.
- Work flexible shifts to support business and customer requirements.
Eligibility Criteria
- A bachelor’s degree or technical diploma in Computer Science, Electronics Engineering, Computer Engineering, or a related discipline.
- At least 2 years of experience in IT operations, NOC, SOC, service desk, network troubleshooting, or cloud infrastructure support.
- At least 1 year of experience working with ITIL processes.
- Knowledge of Windows, Linux, databases, web services, networking, and cloud platforms.
- Understanding of infrastructure monitoring, application health, latency, availability, and system performance.
- Willingness to work day, night, weekend, and holiday shifts in a 24/7 operational environment.
- Ability to coordinate with different teams and escalate technical incidents when required.
Required Skills
- Knowledge of Windows and Linux operating systems.
- Understanding of cloud infrastructure and cloud platforms.
- Basic networking and troubleshooting skills.
- Experience with monitoring dashboards, alerts, and incident management.
- Understanding of web services and databases.
- Knowledge of Python scripting.
- Familiarity with SQL and PromQL.
- Understanding of HTML and markup languages.
- Familiarity with REST APIs and PowerShell.
- Knowledge of SIEM and ELK monitoring tools.
- Understanding of Kubernetes and container orchestration.
- Knowledge of security monitoring and incident response.
- Familiarity with ITIL incident, problem, change, knowledge, and event management processes.
- Strong analytical and problem-solving abilities.
- Good communication, documentation, and time management skills.
- Ability to prioritize incidents based on urgency and customer SLAs.
- Cloud, networking, or security certifications from AWS, Microsoft, Cisco, CompTIA, or other recognized providers are beneficial.
- Security certifications such as Security+, SSCP, CCSP, or CEH are an advantage.
Why Join Zebra Technologies?
- Career Growth: Develop your expertise in cloud operations, infrastructure monitoring, and technical troubleshooting.
- Learning Opportunities: Build practical knowledge of cloud platforms, networking, and security technologies.
- Hybrid Work: Benefit from a hybrid working arrangement.
- Flexible Working: Work schedules may offer adaptable hours based on business requirements.
- Employee Wellbeing: Access initiatives such as Summer Flex Fridays, Focus Fridays, and an annual companywide wellbeing day.
- Global Exposure: Work with teams supporting customers and operations across different regions.
- Innovative Environment: Join a company developing connected devices, automation, and intelligent operational solutions.
- Technical Development: Gain experience with monitoring systems, cloud infrastructure, and incident management tools.
Important Links
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