Sutherland is Hiring for Customer Service Support

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Job Details

  1. Company Name: Sutherland
  2. Job Position: Customer Service Support
  3. Job Location: Hyderabad, Telangana, India
  4. Job Type: Full-Time / Contract Type: Brick and Mortar
  5. Experience Required: Not specified in the job description
  6. Qualification: Not specified in the job description
  7. Required Skills: Customer service, communication, problem-solving, POS systems, and basic computer skills
  8. Date Published: September 15, 2026
  9. Estimated Salary: ₹1.8 LPA – ₹3.0 LPA (indicative estimate; the official job posting does not disclose the salary)

Job Overview

Sutherland is looking for a friendly and customer-focused Customer Service Support professional to join its team in Hyderabad. The role involves answering customer questions, helping customers choose products, processing transactions, and resolving complaints. Candidates will also support daily retail operations, maintain customer records, and ensure a positive shopping experience. Applicants should have strong communication skills, patience, basic computer knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities

  1. Respond to customer inquiries about products, services, and store policies professionally.
  2. Help customers select suitable products based on their needs.
  3. Provide accurate information and recommendations about products and services.
  4. Process customer transactions using point-of-sale (POS) systems.
  5. Handle product returns and exchanges accurately.
  6. Address customer complaints and resolve issues with patience and empathy.
  7. Maintain accurate customer records and documentation.
  8. Follow company procedures for handling customer information.
  9. Assist with product merchandising and store presentation.
  10. Support inventory checks and stock management activities.
  11. Keep the store organized and maintain a welcoming environment.
  12. Coordinate with team members to ensure smooth daily operations.
  13. Follow company policies and customer service standards.
  14. Maintain a professional appearance and positive attitude.
  15. Help improve customer satisfaction and encourage repeat business.
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Eligibility Criteria

  1. Candidates with relevant customer service skills can apply.
  2. Strong verbal communication and interpersonal skills are required.
  3. Applicants should have good problem-solving abilities.
  4. Basic computer knowledge is necessary.
  5. Familiarity with point-of-sale (POS) systems is beneficial.
  6. Knowledge of cash handling and payment processing is preferred.
  7. Candidates should be patient, empathetic, and customer-focused.
  8. Applicants must be able to manage multiple tasks in a busy environment.
  9. Good time management and organizational skills are important.
  10. Candidates should have attention to detail when handling transactions and records.
  11. Applicants should be willing to work flexible hours, including weekends and holidays when required.
  12. Candidates must be able to work on-site in Hyderabad.
  13. Specific educational qualifications and minimum experience requirements are not mentioned in the job description.

Required Skills

  1. Customer service and customer relationship management.
  2. Strong verbal communication.
  3. Interpersonal and relationship-building skills.
  4. Problem-solving and decision-making.
  5. Basic computer operations.
  6. Point-of-sale (POS) system knowledge.
  7. Cash handling and payment processing.
  8. Complaint handling and conflict resolution.
  9. Patience and empathy.
  10. Multitasking and time management.
  11. Product knowledge and customer assistance.
  12. Retail operations awareness.
  13. Record keeping and documentation.
  14. Teamwork and collaboration.
  15. Attention to detail and professional conduct.

Why Join Sutherland?

  1. Career Opportunities: Gain experience in customer service and retail support.
  2. Professional Development: Improve communication, problem-solving, and customer handling skills.
  3. Practical Experience: Learn about customer transactions, returns, exchanges, and retail operations.
  4. Team Collaboration: Work with colleagues to deliver consistent customer service.
  5. Skill Development: Build experience with POS systems, payment processing, and customer records.
  6. Customer Interaction: Develop the ability to handle different customer needs and situations.
  7. Career Growth: Build a foundation for future opportunities in customer support, retail operations, and customer experience.
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Important Links

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