PayU is hiring for Customer Support Executive

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Job Details

  1. Company: PayU
  2. Job Position: Customer Support Executive / Senior Executive
  3. Location: Mumbai, Maharashtra
  4. Job Type: Contract
  5. Qualification: Not specified in the job description
  6. Experience: Not specified; experience in customer service and financial services is preferred.
  7. Salary: Estimated ₹2.5–4.5 LPA. This is an indicative estimate for a customer support role in Mumbai, not an officially disclosed salary.
  8. Skills Required: Customer service, CRM systems, MS Excel, analytical skills, and customer complaint resolution.

Job Overview

PayU is looking for a Customer Support Executive to handle customer complaints, requests, and queries efficiently. The selected candidate will work with internal teams to resolve customer issues within agreed timelines and maintain service quality. Applicants should have basic analytical skills, practical knowledge of CRM systems, and good Excel skills. Experience in financial services, particularly loan-related customer support, will be an advantage.

Key Responsibilities

  1. Respond promptly to customer complaints, requests, and queries.
  2. Resolve customer issues within the defined Service Level Agreement (SLA).
  3. Follow up with internal teams to ensure timely resolution of customer cases.
  4. Track customer complaints and monitor their progress.
  5. Maintain accurate records of customer interactions in the CRM system.
  6. Use MS Excel to organize and analyze customer support data.
  7. Work with Pivot Tables, VLOOKUP, and HLOOKUP to manage information.
  8. Identify customer issues and coordinate with the relevant departments.
  9. Provide clear and professional responses to customers.
  10. Help improve customer satisfaction through timely support.

Eligibility Criteria

  1. Candidates with relevant customer service experience can apply.
  2. Basic analytical and problem-solving skills are required.
  3. Hands-on experience with CRM systems is preferred.
  4. Experience in financial services is an advantage.
  5. Knowledge of loans and related customer queries is beneficial.
  6. Candidates should be able to coordinate with internal teams.
  7. Good communication and time-management skills are desirable.
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Required Skills

  1. Customer service and complaint handling.
  2. Customer query resolution.
  3. CRM software knowledge.
  4. Microsoft Excel.
  5. Pivot Tables.
  6. VLOOKUP and HLOOKUP.
  7. Basic data analysis.
  8. Problem-solving skills.
  9. Follow-up and coordination.
  10. SLA management.
  11. Customer relationship management.
  12. Attention to detail.
  13. Time management.
  14. Communication skills.
  15. Knowledge of financial services and loans.

Why Join PayU?

  1. Get an opportunity to work with a well-known digital payments and financial technology company.
  2. Gain practical experience in customer support operations.
  3. Improve your CRM and customer relationship management skills.
  4. Develop Excel and data-handling capabilities.
  5. Learn how customer service works in the financial services industry.
  6. Build experience coordinating with multiple internal teams.
  7. Strengthen your problem-solving and communication skills.
  8. Gain exposure to customer complaint management and SLA-based operations.

Important Links

Apply Link: Click here