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Wipro Limited is Hiring for Associate

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Job Overview

Wipro Limited is hiring Associate L1 for its Gurugram location. The role focuses on providing technical support, handling client queries, and ensuring process compliance as per SLA standards. This position is suitable for candidates looking to build a career in IT support and operations.

Job Details

  1. Company Name: Wipro Limited
  2. Job Role: Associate L1
  3. Job Location: Gurugram, Haryana
  4. Employment Type: Full-Time
  5. Posting Date: 14 January 2026
  6. Required Experience: Entry-Level / As per process requirement
  7. Mandatory Skill: L&P Policy Acquisition & Servicing
  8. Industry: IT Services & Consulting
  9. Estimated Salary: ₹2,20,000 – ₹3,80,000 per annum (Based on industry standards for Associate L1 roles in India)

Key Responsibilities

  1. Provide effective technical and process support to clients.
  2. Handle incoming calls and emails professionally.
  3. Record and track client issues using designated systems.
  4. Resolve queries within defined SLA timelines.
  5. Escalate complex or unresolved issues to the Team Leader.
  6. Maintain accurate logs of customer interactions.
  7. Analyze recurring issues and suggest preventive measures.
  8. Maintain and update knowledge base documents.
  9. Conduct follow-up calls to ensure issue resolution.
  10. Participate in product and technical training sessions.

Required Skills

  1. Strong communication skills (verbal and written).
  2. Basic troubleshooting and technical understanding.
  3. Ability to work in SLA-driven environments.
  4. Good documentation and organizational skills.
  5. Customer-focused approach.
  6. Willingness to learn and adapt.
  7. Ability to work independently and in teams.

About Company

Wipro Limited is a leading global technology services and consulting company. It operates in over 65 countries and delivers digital transformation, consulting, engineering, and operations services. With more than 230,000 employees worldwide, Wipro focuses on innovation and sustainable business growth.

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Why Join Wipro Limited?

  1. Work with a globally recognized IT services company.
  2. Gain exposure to international clients and enterprise processes.
  3. Access structured learning and certification programs.
  4. Inclusive and diverse workplace culture.
  5. Strong career growth opportunities in IT support and operations.

Important Links

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