Job Overview:
Unisys is seeking a dedicated Associate Tech Service Desk professional to provide front-line technical support to end-users. The role involves assisting users with troubleshooting hardware and software issues, escalating complex problems, and contributing to service improvement initiatives. This is a great opportunity for freshers or those with less than one year of experience to start their IT careers with a globally recognized technology company.
Job Details:
Company: Unisys
Job Position: Associate Tech Service Desk
Location: Bangalore, Karnataka, India
Qualification: High School Diploma or GED (Minimum Requirement)
Experience: 0–1 year in technical support or related areas
Salary: Estimated ₹3 – ₹4.5 LPA (based on industry standards)
Job Type: Full-time
Requisition ID: REQ564594
Posted On: 9 days ago
Key Responsibilities:
- Assist users in restoring system functionality through guided steps.
- Troubleshoot hardware, software, and connectivity issues remotely.
- Escalate complex problems to higher-level support teams.
- Coordinate service requests such as software installations and user access management.
- Ensure timely ticket resolution and keep users informed of progress.
- Learn and follow service desk policies and procedures.
- Contribute to improving the service desk knowledge base.
- Deliver support aligned with organizational SLAs.
- Participate in special IT support projects when assigned.
- Maintain accurate documentation of service desk activities.
- Ensure adherence to IT security and data protection protocols.
- Provide professional and courteous support interactions.
- Assist in identifying recurring issues and suggest process improvements.
- Stay updated on new tools and technologies used by the team.
- Support a positive customer experience in all interactions.
Required Skills and Knowledge:
- Basic understanding of computer hardware, software, and networks
- Strong communication and customer service skills
- Ability to follow standard troubleshooting procedures
- Willingness to learn and adhere to IT policies
- Ability to work in a team environment
- Familiarity with remote access tools is a plus
- Strong organizational and time management skills
About Unisys:
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. With expertise across digital workplace services, cloud and infrastructure, enterprise computing, and business processes, Unisys transforms how businesses operate and how people interact with technology. The company is committed to inclusion and providing equitable opportunities for everyone.
Why Join Unisys:
- Global exposure in a recognized IT services company
- Ideal for early-career professionals or recent graduates
- Clear growth paths and learning opportunities
- Supportive and inclusive work environment
- Opportunities to work on global projects
- Access to advanced tools and training
- Committed to diversity and equal opportunity employment
- Strong focus on work-life balance and employee well-being
Important Links:
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