Job Overview
The Operations Associate role at Stripe focuses on supporting legal and compliance operations, reviewing reports, improving processes, and helping users feel supported while they navigate compliance issues. You will work with global teams, analyze workflows, and contribute to building Stripe’s new Delivery Centers. This role offers a chance to support thousands of businesses using Stripe and help shape efficient operations for the future.
Job Details
- Company: Stripe
- Job Position: Operations Associate
- Location: Bengaluru, India
- Qualification: 1–3 years in customer service or user-facing operations (any degree accepted)
- Salary: Estimated ₹10,00,000 – ₹18,00,000 per annum (Bengaluru market standards)
Key Responsibilities
- Review and validate reports submitted by government and legal agencies.
- Ensure compliance with regulations and legal requirements.
- Support user concerns and provide timely assistance.
- Respond to reports and requests through email communication.
- Analyze existing processes and recommend improvements.
- Work closely with internal teams to enhance product offerings.
- Improve messaging and communication for new features.
- Capture insights from thousands of businesses using Stripe.
- Understand Stripe’s operations and contribute to future planning.
- Participate in building and strengthening a new operations culture.
- Assist global specialists in managing critical workflows.
- Identify operational issues and propose solutions.
- Maintain accuracy and efficiency in documentation.
- Help scale operations by improving workflows.
- Ensure user-first support in all operational tasks.
Required Skills and Knowledge
- Strong user-first mindset.
- Excellent verbal and written communication skills.
- Critical thinking and problem-solving ability.
- Experience in customer-facing or operations roles.
- Ability to learn new processes and tools quickly.
- Strong organizational skills and self-starter attitude.
- Ability to identify process improvement opportunities.
- Process-oriented thinking.
- Ability to prioritize tasks effectively.
- Comfortable working in a dynamic environment.
- Strong collaboration skills.
- Humble and team-focused mindset.
- Ability to work well with external partners.
- Interest in understanding product workflows.
- Comfortable working 100% from office as per role requirement.
About Stripe
Stripe is a global financial infrastructure platform used by millions of companies, from startups to global enterprises. The company enables businesses to process payments, increase revenue, and expand globally. Stripe’s mission is to grow the GDP of the internet by giving everyone access to modern financial tools. The organization values innovation, operational excellence, and a commitment to supporting users across the world.
Why Join Stripe
- Opportunity to work in a global financial technology leader.
- Chance to contribute to building Stripe Delivery Centers.
- Fast-paced and growth-oriented work environment.
- Exposure to user operations at global scale.
- Work with teams across countries and functions.
- Strong learning and career-building opportunities.
- Inclusive and diverse work culture.
- Access to modern tools and operational systems.
- Collaborative in-office environment.
- Opportunity to influence product and operations improvements.
- Meaningful work that supports thousands of businesses.
- High-performance learning culture.
- Competitive compensation and rewards.
- Supportive leadership focused on employee success.
- Work with a company known for innovation and integrity.
Important Links
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