Salesforce

Salesforce is hiring for Support Engineer

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Job Overview

Salesforce is hiring a Salesforce Support Engineer – Industries & Revenue Cloud for its Customer Success team in India. This is a full-time role based in Hyderabad or Bangalore with a flexible office work model.

The role focuses on providing premier technical support for Industries and Revenue Cloud products, handling escalations, troubleshooting integrations, and ensuring high customer satisfaction. You will work closely with global teams and support customers across different time zones, especially the AMER region.

Estimated Salary: ₹12 LPA – ₹22 LPA (based on industry standards for 2–6 years Salesforce support/engineering experience in India)

Job Details

  1. Job Title: Salesforce Support Engineer – Industries & Revenue Cloud
  2. Job Requisition ID: JR321330
  3. Job Category: Customer Success
  4. Employment Type: Full-Time
  5. Work Model: Office – Flexible
  6. Locations: Hyderabad and Bangalore, India
  7. Shift Requirement: APAC, EMEA, IST, and mandatory non-rotational AMER shifts (EST/PST)
  8. Weekend Work: Rotation basis (weekday off provided, additional payout applicable)

Key Responsibilities

  1. Handle escalated customer cases from Tier 2 support teams.
  2. Troubleshoot issues related to Industries and Revenue Cloud products such as CPQ, CME, HINS, OmniStudio, Pricing, and Billing.
  3. Assist developers in debugging integrations using APIs, Apex, and Visualforce.
  4. Create high-quality technical investigations and documentation.
  5. Collaborate with cross-functional teams including AE, TAM, and CSM.
  6. Maintain strong relationships with Product teams for faster issue resolution.
  7. Write sample code, contribute to open-source projects, and create knowledge base materials.
  8. Meet monthly KPIs including CSAT and productivity goals.
  9. Identify up-sell opportunities and communicate Salesforce solutions effectively.
  10. Review support cases for troubleshooting accuracy and define technical best practices.
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Required Skills

  1. Bachelor’s or Master’s degree in Computer Science, Information Systems, or Information Technology.
  2. 2 to 6 years of Salesforce engineering or programming experience.
  3. Minimum 2 years of hands-on experience with Industries or Revenue Cloud products (CME, CPQ, HINS, OmniStudio, SF CPQ, Pricing, Billing).
  4. Mandatory Certifications:
    1. Salesforce Certified Platform Administrator
    2. Salesforce Certified Platform Developer
    3. At least one Industries or Revenue Cloud Certification
  5. Strong experience in LWC and Apex development.
  6. Knowledge of JSON, XML, YAML, SOAP, REST APIs, and AJAX.
  7. Understanding of RDBMS concepts and SQL.
  8. Knowledge of OWD, user sharing, visibility, licensing, authentication, and Experience Sites customization.
  9. Excellent written and verbal communication skills.
  10. Ability to manage escalations, multitask, and handle high-pressure situations.

About Company

Salesforce is a global leader in Customer Relationship Management (CRM) software and cloud-based enterprise solutions. The company is known for driving innovation in AI-powered CRM platforms and helping organizations transform their sales, service, and marketing operations.

Salesforce promotes a “more human, less corporate” culture and is consistently recognized among top employers for its inclusive and employee-friendly work environment.

Why Join Salesforce

  1. Opportunity to work with the #1 AI CRM platform globally.
  2. Exposure to global enterprise customers and complex technical environments.
  3. Strong learning opportunities across Salesforce Platform and Revenue Cloud products.
  4. Career growth within Customer Success and technical architecture tracks.
  5. Additional payout for weekend support shifts.
  6. Inclusive workplace with strong equality and non-discrimination policies.

Important Links

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