Job Overview
Revolut is seeking a Support Specialist (Retail) to join their Customer Support Team remotely in India. The role focuses on providing exceptional support via in-app live chat, phone, and email, solving customer issues, collaborating with international teams, and improving customer satisfaction. This is an excellent opportunity for individuals eager to work in a fast-paced fintech environment, learn problem-solving techniques, and contribute to customer-first solutions.
Job Details
Company: Revolut
Job Position: Support Specialist (Retail)
Location: Remote – India
Qualification: Bachelor’s degree or equivalent
Estimated Salary: ₹3,00,000 – ₹5,00,000 per annum (based on market estimates for customer support roles in India at fintech companies)
Key Responsibilities
- Provide outstanding customer support via in-app live chat, phone, and email.
- Represent Revolut positively and professionally online at all times.
- Solve customer issues quickly and independently without relying on scripts.
- Collaborate with international teams to resolve customer queries and product issues.
- Ensure customers feel secure while using Revolut’s features.
- Communicate complex issues in a simple, understandable way.
- Support internal teams by providing customer insights and feedback.
- Help improve customer support workflows and practices.
- Contribute to creating a seamless customer experience.
- Handle night and weekend shifts, with appropriate compensation.
- Work independently while following Revolut’s best practices.
- Empathize with customer needs and deliver exceptional service.
- Maintain accurate records of customer interactions and outcomes.
- Participate in ongoing learning and development programs.
- Uphold data privacy and security policies during customer interactions.
Required Skills and Knowledge
- Fluency in English.
- Bachelor’s degree or equivalent qualification.
- Excellent verbal and written communication skills.
- Ability to explain complex issues clearly and understandably.
- Strong analytical and IT skills.
- High attention to detail.
- Empathy and passion for helping people.
- Self-motivated, flexible team player.
- Independent problem-solver and quick learner.
- Nice to have: Experience in customer support and fluency in other languages.
About Revolut
Revolut is a leading global fintech providing financial services including spending, saving, investing, and more, with over 60 million customers worldwide. They emphasize employee well-being, flexibility, and professional development, along with a mission to redefine the financial experience.
Why Join Revolut
- Be part of a fast-growing fintech disrupting the financial space.
- Work remotely from anywhere in India.
- Receive competitive salary and benefits.
- Gain exposure to fintech operations and products.
- Learn from a highly collaborative global team.
- Participate in career development programs.
- Work in a diverse and inclusive environment.
- Get night shift compensation.
- Receive training to develop transferable skills.
- Build strong communication and problem-solving skills.
- Work on real-world customer problems.
- Develop expertise in customer-centric solutions.
- Experience a fast-paced, high-growth work environment.
- Build your career in one of the world’s top fintech companies.
- Enjoy a culture based on excellence, innovation, and respect.
Important Links
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