Job Overview
Prodapt is looking for a Customer Service Associate to join its Operations team in Chennai. This role is ideal for candidates with at least one year of experience in a consultative selling or customer support environment. The position focuses on handling chat-based customer interactions, delivering excellent service, and meeting performance metrics within a call center setup.
Job Details
- Job Title: Customer Service Associate – Chat Process
- Company: Prodapt
- Location: Chennai, India
- Domain: Operations
- Job ID: 18778
- Employment Type: Permanent
- Work Mode: Onsite (Hybrid: No)
- Required Education: Bachelor’s Degree
- Required Experience: Minimum 1 Year
- Application Closing Date: 03/03/2026
- Estimated Salary: ₹2,40,000 – ₹3,60,000 per annum (Based on industry standards for chat support roles in Chennai)
Key Responsibilities
- Handle customer queries through chat in a professional and timely manner.
- Provide consultative support and guide customers toward suitable solutions.
- Demonstrate strong selling skills and business understanding during interactions.
- Adjust call/chat handling performance as per business requirements.
- Adapt communication style to meet diverse customer needs.
- Maintain service quality while meeting performance metrics.
- Use PC systems efficiently within a Windows-based environment.
Required Skills
- Minimum 1-year experience in a consultative selling or customer service environment.
- Basic knowledge of telecommunications.
- Strong commitment to helping and serving customers.
- Good selling skills and business acumen.
- High flexibility to manage varied call/chat types.
- Excellent verbal and written communication skills.
- At least one year of PC experience in a Windows environment.
About Company
Prodapt is a leading digital transformation consulting and managed services provider, focused on the telecom and technology industries. The company is recognized as a Great Place to Work across multiple countries and is known for its strong leadership development programs and employee-focused culture.
Why Join Prodapt?
- Recognized as a Great Place to Work in multiple regions.
- Strong focus on leadership development and career growth.
- Opportunity to work in a fast-growing digital transformation company.
- Supportive and employee-friendly work culture.
- Structured career progression within operations and customer service domains.
Important Links
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