PhonePe is Hiring for Operations Associate – VKYC

Job Overview

PhonePe is looking for a detail-oriented Operations Associate – VKYC to join its team in Bengaluru. In this role, you will be responsible for completing Video KYC (Know Your Customer) verifications for customers while ensuring a smooth and efficient process. You will interact with customers via video calls, follow established KYC guidelines, and work towards enhancing the overall customer experience.

Job Details

• Company: PhonePe
• Role: Operations Associate – VKYC
• Qualification: Graduation (10+2+3) is mandatory
• Experience: 0 – 1 year of experience in a customer-facing role
• Location: Bengaluru, Karnataka, India
• Salary: As per company standards
• Work Model: Full-Time

About PhonePe

• PhonePe is India’s leading digital payments and financial services company with over 500 million users and 37 million merchants.

• The company has expanded into financial services, including insurance, mutual funds, stockbroking, and lending, along with tech-driven businesses like Pincode (hyperlocal shopping) and Indus App Store (India’s localized app store).
• PhonePe promotes a collaborative, fast-paced, and innovative work environment where employees take ownership and contribute to impactful projects.

Key Responsibilities

1. Video KYC Processing – Conduct video calls with customers to complete KYC verification.
2. Process Adherence – Follow defined KYC process guidelines to ensure compliance.
3. Customer Interaction – Build trust and rapport with customers while verifying their details.
4. Productivity Targets – Meet hourly and daily performance goals to ensure smooth operations.
5. Issue Resolution – Utilize internal resources and processes to resolve customer queries efficiently.
6. Process Improvement – Provide recommendations to enhance the VKYC process and customer experience.

Skills & Requirements

Technical & Functional Skills

• Strong Communication: Excellent written and verbal skills in English and Hindi (South Indian languages preferred).
• Customer Orientation: Ability to handle objections, actively listen, and adapt to different customer scenarios.
• Time Management: Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Attention to Detail: Ensuring accuracy and compliance in KYC processing.

Soft Skills

• Integrity & Customer Focus: Ability to act responsibly and prioritize customer satisfaction.
• Team Player: Willingness to collaborate and accept constructive feedback.
• Adaptability: Open to learning new processes and adapting to business needs.

Why Join PhonePe?

• Work in a leading fintech company driving India’s digital transformation.
• Opportunity to gain experience in customer verification and operations.
• Be part of an innovative, fast-growing, and dynamic work environment.
• Career growth opportunities in the customer support and financial services domain.
• Access to various employee benefits, including insurance, wellness programs, and career development support.

Employee Benefits

• Insurance Benefits: Medical, Accidental, Life, and Critical Illness Insurance.
• Wellness Program: Onsite medical support, emergency assistance, and counseling.
• Parental Support: Maternity and paternity benefits, adoption assistance, and daycare support.
• Mobility & Retirement Benefits: Relocation benefits, PF contributions, gratuity, NPS, and leave encashment.
• Additional Perks: Higher education assistance, car lease options, and salary advance policy.

Important links

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