Phonepe

PhonePe is Hiring for Social media Advisor

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JOB OVERVIEW

PhonePe is seeking passionate and customer-focused individuals to join its Customer Experience team as Advisors. In this role, you will support customers with their account and transaction-related queries, offering accurate, timely, and meaningful resolutions. You will collaborate with internal teams, follow defined processes, and engage customers to ensure they can fully leverage the PhonePe platform. This position is ideal for individuals who value ownership, problem-solving, and working in a dynamic, fast-paced environment.

JOB DETAILS

Company: PhonePe
Job Position: Advisor – Customer Experience
Location: Bengaluru
Qualification: Graduation (10+2+3) Mandatory
Salary: ₹3,00,000 – ₹5,00,000 per annum (estimated based on industry and location)

KEY RESPONSIBILITIES

  1. Handle PhonePe account and transaction-related customer queries.
  2. Act with integrity and maintain a customer-first approach.
  3. Communicate effectively across phone and data channels.
  4. Follow defined process guidelines for accurate resolution.
  5. Build trust with customers through clear and helpful interactions.
  6. Meet hourly and daily productivity targets.
  7. Utilize internal tools and processes to support resolution.
  8. Escalate issues appropriately to the relevant internal teams.
  9. Recommend improvements to enhance processes and customer satisfaction.
  10. Educate customers about using PhonePe features effectively.
  11. Maintain detailed documentation of customer interactions.
  12. Handle diverse customer scenarios with professionalism.
  13. Adapt to dynamic workflows and operational changes.
  14. Collaborate with cross-functional teams to address customer concerns.
  15. Uphold PhonePe’s standards for service quality and communication.

REQUIRED SKILLS AND KNOWLEDGE

  1. Excellent verbal and written communication skills.
  2. Strong learnability and adaptability.
  3. Active listening and objection-handling skills.
  4. Customer-oriented mindset with empathy.
  5. Ability to adapt to various customer scenarios.
  6. Team player with flexibility and openness to feedback.
  7. Strong multitasking and time-management abilities.
  8. Proficiency in English and Hindi.
  9. Additional South Indian language skills preferred.
  10. Ability to work rotational shifts.
  11. Good problem-solving skills.
  12. Strong attention to detail.
  13. Ability to manage high-volume customer interactions.
  14. Familiarity with digital communication platforms.
  15. Consistency in following process guidelines.
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ABOUT PHONEPE

PhonePe is India’s leading digital payments platform, serving millions of users and merchants across the country. Founded in 2016, PhonePe has grown into a diversified technology company offering digital payments, financial products, hyperlocal commerce, and a localized app store. With over 600 million registered users and more than 330 million daily transactions, PhonePe has become one of India’s most trusted fintech brands. The company fosters a culture of innovation, ownership, and rapid execution.

WHY JOIN PHONEPE

  1. Opportunity to work for India’s leading digital payments platform.
  2. Ownership-driven work culture from day one.
  3. Collaborative workplace with talented professionals.
  4. Strong focus on innovation and customer-centricity.
  5. Comprehensive employee benefits program.
  6. Opportunities for personal and career development.
  7. Exposure to large-scale digital operations.
  8. Supportive and inclusive work environment.
  9. Real-time problem-solving and learning opportunities.
  10. Employee wellness and support programs.
  11. Parental benefits and family support policies.
  12. Competitive compensation and perks.
  13. Opportunity to contribute to impactful products.
  14. Cross-functional collaboration and learning.
  15. Long-term stability with a fast-growing tech leader.

IMPORTANT LINKS

Apply Link: Click here

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