NatWest is Hiring for Customer Service

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Job Overview

NatWest Group is hiring a Customer Service & Operations Analyst in Gurugram, India. This role involves providing critical support to customers and colleagues, ensuring smooth business operations, and driving improvements in processes and customer experiences. You will investigate queries, support business policies, analyze performance data, and contribute to efficiency improvements. This position is an excellent opportunity for fresh graduates looking to grow their career in customer service and operations with a global financial institution.

Job Details

Company: NatWest Group
Job Position: Customer Service & Operations Analyst
Location: Gurugram, India
Qualification: Graduate in B.Com, BA, BBA, B.Sc (Non-IT), Mass Communication, or Journalism (2023 & 2024 pass outs eligible)
Experience: Freshers can apply
Salary: ₹3,50,000 – ₹5,00,000 per annum (estimated industry range for entry-level analyst roles)
Job Type: Full-Time, Permanent
Contract Type: Onsite (India)
Job Reference ID: R-00263175
Application Closing Date: 24th August 2025

Key Responsibilities

  1. Respond to and investigate customer queries effectively.
  2. Provide support for business processes, policies, and procedures.
  3. Understand customer and business needs to suggest improvements.
  4. Maintain accurate records of daily operations and incidents.
  5. Identify and resolve barriers to performance in contact centres.
  6. Support colleagues with coaching to improve efficiency.
  7. Coordinate with operational centres to improve customer service.
  8. Log incidents and analyze trends for recurring issues.
  9. Review manual processes and propose automation where possible.
  10. Contribute to initiatives that enhance customer satisfaction.
  11. Focus on continuous improvement of service delivery.
  12. Ensure compliance with company policies and regulations.
  13. Maintain high accuracy levels while managing multiple tasks.
  14. Share feedback and recommendations with leadership teams.
  15. Support projects aimed at improving business outcomes.
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Required Skills and Knowledge

  1. Graduate degree in B.Com, BA, BBA, B.Sc (Non-IT), Mass Communication, or Journalism.
  2. Freshers (2023 & 2024 pass outs) are eligible to apply.
  3. Strong planning and organizational skills.
  4. Ability to analyze and interpret performance data.
  5. Understanding of customer service operations and metrics.
  6. Good communication skills to convey information clearly.
  7. Proficiency in Microsoft Excel, PowerPoint, and Word.
  8. Attention to detail and accuracy in reporting.
  9. Ability to handle multiple tasks under pressure.
  10. Strong problem-solving and critical thinking skills.
  11. Knowledge of operational efficiency improvement methods.
  12. Willingness to work in a structured, customer-centric environment.
  13. Ability to adapt quickly to changing business needs.
  14. Capability to collaborate with colleagues in a team environment.
  15. Eagerness to learn and develop in customer service operations.

About NatWest Group

  1. NatWest Group is a leading UK-based banking and financial services organization with a global presence.
  2. The company provides personal, business, and institutional banking services.
  3. NatWest focuses on delivering financial solutions that help individuals and businesses thrive.
  4. It has a strong commitment to innovation in digital banking and customer services.
  5. With operations across multiple countries, NatWest is recognized for its global reach.
  6. The company supports millions of customers with banking and financial solutions.
  7. NatWest emphasizes values such as integrity, service, and sustainability.
  8. It fosters an inclusive workplace culture with equal opportunities.
  9. Employees benefit from flexible working models and career development.
  10. The company contributes significantly to local communities.
  11. It prioritizes sustainability, focusing on reducing its carbon footprint.
  12. NatWest supports professional growth through learning and training programs.
  13. It operates with transparency and compliance in all global markets.
  14. The group is recognized for its stability and strong financial position.
  15. NatWest aims to be a people-first bank by supporting both customers and employees.
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Why Join NatWest Group

  1. Opportunity to work in a global financial institution.
  2. Hybrid and flexible working options for better work-life balance.
  3. Supportive workplace culture that values inclusivity.
  4. Competitive salary and benefits for entry-level employees.
  5. Access to training and career development programs.
  6. Exposure to customer service operations in a global setup.
  7. Career growth opportunities within the banking sector.
  8. Access to modern digital banking tools and processes.
  9. Ability to contribute to projects with real business impact.
  10. Strong employee wellbeing and support programs.
  11. Recognition and rewards for performance and achievements.
  12. Work alongside diverse and skilled professionals.
  13. Opportunity to develop analytical and customer service skills.
  14. Participation in initiatives to improve service efficiency.
  15. Chance to build a career in a reputed financial organization.

Important Links

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