Job Overview

Firstsource Solutions Limited is hiring a Senior Executive in the Data & AI domain to join their Enterprise Transformation Office in Bangalore. This role is an exciting opportunity for highly motivated business analysts to work on digital solution development, critical business analysis, and strategic transformation projects across various sectors. Candidates will engage in high-priority initiatives, cross-functional collaboration, and drive innovation using analytics and AI technologies.

Job Details

• Company: Firstsource Solutions Limited
• Job Position: Senior Executive – Data & AI
• Location: Bangalore, Karnataka, India
• Qualification: MBA or equivalent degree from a recognized B-School/institute
• Salary: Estimated ₹7 LPA–₹10 LPA (based on industry standards)
• Experience: 2+ years preferred
• Employment Type: Full-time

Key Responsibilities

1. Conduct process analysis, opportunity assessments, and lead stakeholder workshops.
2. Perform business analysis including capability assessment, business process analysis, financial analysis, and feasibility studies.
3. Elicit requirements and develop functional specification documents such as Business Requirement Documents (BRDs) and process maps.
4. Ensure proper communication and tracking of requirements between business, development, and testing teams.
5. Act as a liaison between Business and Technology teams to foster collaboration and build strong relationships.
6. Support research, analytics, and data-gathering activities for business initiatives.
7. Maintain and update a repository of standard proposal content and templates.
8. Assist in the development of marketing, product, and capability collaterals.
9. Apply critical thinking to solve business problems with digital and AI solutions.
10. Support project tracking and reporting activities for strategic initiatives.
11. Analyze and document customer journeys and business workflows.
12. Contribute to developing AI/data-driven solutions to improve processes.
13. Deliver presentations and storytelling to diverse audiences.
14. Collaborate across various business units and functional teams.
15. Uphold Firstsource’s standards of communication, quality, and ethical conduct.

Required Skills and Knowledge

• Proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills
• Excellent presentation and storytelling abilities
• Analytical and problem-solving mindset
• Ability to work effectively in fast-paced, multi-project environments
• Knowledge of data, analytics, and AI project methodologies (preferred)
• Certification or hands-on experience in data and AI projects (preferred)

About Firstsource Solutions Limited

Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a leading provider of business process services across Healthcare, Banking and Financial Services, Communications, Media, Technology, Retail, and other industries. With a global presence in the US, UK, India, Mexico, Australia, South Africa, and the Philippines, Firstsource delivers transformational solutions powered by domain expertise, technology, data, and analytics. Firstsource’s commitment to innovation and client-centric solutions helps its partners solve their most critical challenges.

Why Join Firstsource Solutions Limited

1. Be part of a leading global business process services organization.
2. Work on cutting-edge Data, AI, and Digital Transformation projects.
3. Collaborate with talented teams across diverse industries.
4. Gain exposure to global markets and clients.
5. Access growth opportunities in a technology-driven environment.
6. Enhance your skills through real-world projects and learning initiatives.
7. Thrive in a transparent, merit-based, and inclusive workplace culture.

Important Links

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