FedEx is hiring for Customer Care Associate

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Job Details

  1. Company Name: Federal Express Corporation AMEA (FedEx)
  2. Job Position: Customer Care Representative – Associate
  3. Job ID: RC784616
  4. Job Category: Professional
  5. Job Type: Full-Time
  6. Employment Type: Regular
  7. Location: Gurugram, Haryana, India
  8. Working Hours: 48 hours per week
  9. Work Mode: On-site
  10. Salary: Estimated ₹2.5 LPA – ₹4.5 LPA

Job Overview

FedEx is hiring a Customer Care Representative – Associate for its Gurugram office. The selected candidate will handle customer inquiries, bookings, quotations, complaints, claims, and service-related issues. The role involves following established processes, maintaining accurate records, communicating professionally with customers, and resolving routine problems. Candidates with good communication, interpersonal, teamwork, computer, and problem-solving skills may be suitable for this opportunity. This position offers exposure to customer service and logistics operations, along with opportunities for professional development and career growth.

Key Responsibilities

  1. Complete assigned customer service processes within established deadlines.
  2. Ensure accuracy and completeness in daily tasks.
  3. Follow company policies and standard operating procedures.
  4. Respond to customer inquiries and service requests.
  5. Assist customers with shipment bookings and related queries.
  6. Provide quotations and basic service information.
  7. Handle customer complaints professionally.
  8. Resolve routine customer issues using established procedures.
  9. Identify unusual cases and report them when necessary.
  10. Escalate complex issues to senior team members.
  11. Maintain clear communication with customers and colleagues.
  12. Support account creation and basic onboarding processes.
  13. Assist with claims handling and case management.
  14. Help prevent recurring service issues through proactive action.
  15. Work collaboratively with team members to improve customer satisfaction.

Eligibility Criteria

  1. Educational Qualification: The supplied job description does not specify a mandatory degree or qualification.
  2. Experience: The exact experience requirement is not specified in the supplied description.
  3. Communication: Good written and verbal communication skills.
  4. Computer Knowledge: Basic computer proficiency and familiarity with Microsoft Office.
  5. Interpersonal Skills: Ability to interact professionally with customers and colleagues.
  6. Problem-Solving: Ability to analyze issues and identify practical solutions.
  7. Teamwork: Willingness to cooperate with team members and support shared goals.
  8. Work Location: Candidates should be able to work on-site in Gurugram.
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Required Skills

  1. Customer service and customer relationship management.
  2. Written and verbal communication.
  3. Interpersonal and relationship-building skills.
  4. Microsoft Word, Excel, and PowerPoint.
  5. General computer proficiency.
  6. Problem identification and resolution.
  7. Complaint handling and service recovery.
  8. Attention to detail and accuracy.
  9. Time management and meeting deadlines.
  10. Teamwork and collaboration.
  11. Case management and escalation handling.
  12. Logical thinking and decision-making.
  13. Adaptability and willingness to learn.
  14. Professional behavior and customer-focused thinking.
  15. Ability to follow established processes and procedures.

Why Join FedEx?

  1. Work with a globally recognized transportation and logistics company.
  2. Gain practical experience in customer service and logistics operations.
  3. Receive opportunities for career development and professional growth.
  4. Learn from experienced professionals and team members.
  5. Work in a supportive and inclusive environment.
  6. Access learning platforms to develop new skills.
  7. Build professional relationships across different teams.
  8. Gain experience handling real-world customer challenges.
  9. Explore opportunities to grow within the organization.
  10. Work for a company that emphasizes employee well-being, teamwork, and customer satisfaction.

Important Links

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