CSG is hiring for Technical Support Analyst

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Job Overview

CSG is hiring a Technical Support Analyst to provide Level 2 support in a live production environment. The role focuses on resolving technical issues related to telecom billing, rating, and provisioning systems while ensuring high customer satisfaction.

This is a full-time remote opportunity for professionals with strong application support experience in the telecom domain.

Estimated Salary: ₹8 LPA – ₹15 LPA (based on experience and technical expertise)

Job Details

  1. Job Title: Technical Support Analyst
  2. Location: India (Remote)
  3. Employment Type: Full-Time
  4. Experience Required: 2+ Years
  5. Job Requisition ID: 31380
  6. Work Model: 24/7 Shift (including weekends and public holidays)

Key Responsibilities

  1. Provide Level 2 support by resolving technical issues and error messages in production.
  2. Troubleshoot billing, rating, and provisioning flows.
  3. Handle customer tickets and maintain updates in the CSG Support Tool.
  4. Coordinate with Level 4 (R&D) teams for escalations and complex issues.
  5. Analyze and debug CSG product applications.
  6. Perform application health checks and address performance issues.
  7. Deliver product installations as per internal procedures.
  8. Assist managers with KPI reporting and team progress updates.
  9. Support bulk provisioning processes.
  10. Provide on-call support and occasional travel to customer sites.

Required Skills

  1. Strong knowledge of Billing and Rating systems.
  2. Understanding of telecom environment and provisioning processes.
  3. Experience with Encompass (Singleview) and CSG Activation (IAT-Interactivate).
  4. Oracle Database and PL/SQL knowledge.
  5. Linux, Shell scripting, Perl or Python.
  6. Knowledge of SOAP, REST, XML, and Tuxedo.
  7. Experience in Incident, Problem, Change, and Knowledge Management.
  8. Strong communication and customer-facing skills.
  9. Ability to work effectively in a team environment.
  10. Advanced English communication skills.

Eligibility Criteria

  1. Bachelor’s degree in Computer Science, Information Systems, or related discipline.
  2. Minimum 2+ years of experience in software/application support.
  3. Experience working in telecom billing or provisioning environments.
  4. Willingness to work in rotational shifts (24/7 support model).
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About Company

CSG is a global technology company that empowers organizations to deliver seamless customer experiences. With over 40 years of expertise, CSG supports major brands in managing billing, payments, and digital service platforms.

The company promotes a culture built on Impact, Integrity, and Inspiration, encouraging innovation and customer-centric solutions.

Why Join CSG

  1. Opportunity to work remotely across India.
  2. Exposure to global telecom billing and provisioning systems.
  3. Hands-on experience with enterprise-level CSG products.
  4. Growth opportunities within a stable and established organization.
  5. Inclusive and equal opportunity work environment.

Important Links

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