Better is hiring for Associate

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Job Details

  1. Company: Better Mortgage
  2. Job Position: Home Lending Associate (HLA)
  3. Department: Sales
  4. Location: Gurugram, Haryana, India
  5. Job Type: Full-time
  6. Work Mode: Remote
  7. Experience: Minimum 2 years of sales experience, including at least 1 year in the mortgage industry
  8. Qualification: Specific educational qualification not mentioned in the job description
  9. Salary: Not disclosed in the job listing. An indicative estimate is ₹5 LPA – ₹9 LPA, depending on relevant sales and mortgage experience. This is an approximate estimate, not a confirmed salary range.

Job Overview

Better Mortgage is hiring a Home Lending Associate to support customers through the home loan process. The role involves managing potential customers, assisting with mortgage applications, handling calls, explaining loan products, and helping customers complete the required documentation. Candidates should have sales experience, including at least one year in the mortgage industry, and a proven ability to meet sales targets. This remote opportunity may also provide a career path toward becoming a licensed Loan Consultant.

Key Responsibilities

  1. Manage potential customers interested in home purchases, refinancing, and home equity loans.
  2. Guide customers through the home lending process.
  3. Help clients complete mortgage applications and submit the required documents.
  4. Handle incoming and outgoing customer calls.
  5. Explain mortgage products and answer customer questions.
  6. Build trust and maintain strong relationships with customers.
  7. Meet sales targets and improve customer conversion rates.
  8. Respond quickly to new customer enquiries.
  9. Understand customer needs, goals, and timelines.
  10. Coordinate with loan officers and underwriters to ensure smooth processing.
  11. Stay updated on mortgage products, including conventional, FHA, and VA loans.
  12. Follow applicable industry regulations and company policies.
  13. Protect confidential customer and financial information.
  14. Resolve customer concerns promptly.
  15. Suggest improvements to sales processes, internal software, and customer experience.
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Eligibility Criteria

  1. Minimum 2 years of sales experience.
  2. At least 1 year of experience in the mortgage industry.
  3. A proven record of meeting or exceeding sales targets.
  4. Strong customer service and relationship-building abilities.
  5. Good written communication skills.
  6. Strong organizational and time management skills.
  7. Ability to work independently and take ownership of responsibilities.
  8. Ability to solve problems and handle customer enquiries effectively.

Required Skills

  1. Sales and lead management.
  2. Mortgage lending knowledge.
  3. Customer relationship management.
  4. Verbal and written communication.
  5. Negotiation and persuasion.
  6. Sales target achievement.
  7. Mortgage application and documentation support.
  8. Understanding of home purchase and refinancing processes.
  9. Knowledge of conventional, FHA, and VA loan products.
  10. Problem-solving and troubleshooting.
  11. Time management and organization.
  12. Attention to detail.
  13. Confidentiality and data protection.
  14. Adaptability and willingness to learn.
  15. Customer-focused thinking.

Why Join Better Mortgage?

  1. Work remotely from India in a full-time role.
  2. Gain experience with a US-focused mortgage and financial technology company.
  3. Develop expertise in home lending and mortgage products.
  4. Build strong sales and customer relationship skills.
  5. Collaborate with loan officers, underwriters, and other teams.
  6. Get exposure to product, engineering, and marketing teams.
  7. High-performing associates may have opportunities to obtain mortgage licenses and progress to Loan Consultant roles.
  8. Contribute ideas to improve AI-powered mortgage technology and customer experience.

Important Links

Apply Link: Click here