Anthology

Anthology Is Hiring For Technical Support

by

Job Overview

Anthology is looking for an Associate Technical Support I to join its Global Support team in Bangalore, India. In this role, you will provide first-level support for application and infrastructure issues, troubleshoot technical problems, and ensure smooth communication with customers. You will also contribute to root cause analysis, knowledge base documentation, and collaborate with cross-functional teams to resolve critical issues. This is an excellent opportunity for freshers and early career professionals to develop technical expertise while working in a global hybrid environment.

Job Details

Company: Anthology
Position: Associate Technical Support I
Location: Bangalore, India (Hybrid)
Experience: 0–2 years
Qualification: Bachelor’s degree in Computer Science, IT, or related field (preferred)
Salary: ₹4.5 – 6 LPA (estimated based on industry standards)

Key Responsibilities

  1. Provide first-level technical support for application and infrastructure issues.
  2. Troubleshoot problems related to operating systems, networks, and applications.
  3. Communicate with customers through email, chat, and phone for updates and resolutions.
  4. Document Root Cause Analyses (RCA) for recurring issues.
  5. Create and update knowledge base articles for internal and external use.
  6. Act as a liaison between customers and technical teams.
  7. Participate in on-call weekend rotational support.
  8. Work in rotational shifts to ensure 24/7 support availability.
  9. Proactively monitor systems and escalate issues to minimize downtime.
  10. Execute problem-solving techniques to resolve technical challenges quickly.
  11. Collaborate with infrastructure, application, and support teams for issue resolution.
  12. Ensure effective communication and smooth handoffs during escalations.
  13. Support web server management and associated troubleshooting.
  14. Participate in improving documentation and support resources.
  15. Contribute to a high-quality support experience for all clients.

Required Skills and Knowledge

  1. 0–2 years of IT support or system administration experience.
  2. Familiarity with ticketing systems such as ADO and Salesforce.
  3. Proficiency in Windows and Linux operating systems.
  4. Understanding of TCP/IP, DNS, and DHCP protocols.
  5. Basic SQL knowledge for writing queries.
  6. PowerShell scripting skills for automation.
  7. Knowledge of Microsoft Azure or AWS cloud platforms.
  8. Ability to handle multiple tasks in fast-paced environments.
  9. Strong communication and collaboration skills.
  10. Web server troubleshooting experience.
  11. Problem-solving and analytical abilities.
  12. Fluency in written and spoken English.
  13. Knowledge of ITIL processes (preferred).
  14. Familiarity with virtualization tools (VMware, Docker).
  15. Awareness of CI/CD pipelines and automation tools.
READ ALSO:  Ciena is Hiring for Application Developer

About Anthology

Anthology is a leading global education technology company committed to empowering educators and institutions. With innovative solutions that support student success and institutional growth, Anthology serves thousands of organizations worldwide. The company emphasizes diversity, inclusion, and belonging as part of its workplace culture.

Why Join Anthology

  1. Opportunity to grow your career in IT support and system administration.
  2. Work in a hybrid model with flexibility.
  3. Gain experience with global customers and cross-functional teams.
  4. Access to training and skill development programs.
  5. Exposure to modern technologies like Azure, AWS, and automation tools.
  6. Contribute to an inclusive, diverse, and collaborative workplace.
  7. Be part of a company that impacts global education.
  8. Competitive compensation aligned with industry standards.
  9. Work-life balance with rotational shifts and hybrid setup.
  10. Hands-on experience with troubleshooting and support operations.
  11. Chance to improve technical and problem-solving skills.
  12. Opportunities to contribute to knowledge base and documentation.
  13. Exposure to cloud and virtualization platforms.
  14. Career path advancement opportunities within Anthology.
  15. Inclusive policies supporting equal opportunities and growth.

Important Links

Apply Link: Click here

Leave a Comment