Anthology

Anthology is Hiring for Technical Support

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Anthology is looking for motivated graduates to join as Associate Technical Support I in Bangalore. This role involves providing first-level technical support, troubleshooting system and application issues, documenting root cause analyses, and ensuring smooth communication with customers. Candidates will work in a hybrid environment with rotational shifts, gaining exposure to global support operations, cloud platforms, and critical IT systems. This is a strong opportunity for freshers and early-career professionals to grow within a technology-driven, education-focused company.

Job Details

Company: Anthology
Job Position: Associate Technical Support I
Location: Bangalore, India (Hybrid)
Qualification: B.E./B.Tech, BCA, MCA, or related IT/Computer Science fields
Experience: 0–2 years (Freshers Eligible)
Salary: Estimated ₹4–6 LPA (based on industry standards)
Job Function: Customer Success / Technical Support
Employment Type: Full-Time (Hybrid with rotational shifts)
Work Hours: 24/7 rotational support, including on-call weekends
Application Mode: Online

Key Responsibilities

  1. Provide first-level support for application and infrastructure issues.
  2. Troubleshoot common operating system, network, and application errors.
  3. Communicate with clients via email, chat, and phone.
  4. Escalate unresolved issues to higher-level technical teams.
  5. Document root cause analyses for recurring incidents.
  6. Create and maintain knowledge base articles.
  7. Improve documentation and FAQs for common technical issues.
  8. Act as liaison between customers and technical teams.
  9. Provide timely updates to customers about incident resolution.
  10. Participate in rotational weekend on-call support.
  11. Monitor systems proactively to detect and prevent downtime.
  12. Collaborate with infrastructure, development, and support teams.
  13. Maintain accurate records in ticketing systems such as ADO & Salesforce.
  14. Assist in automation tasks using PowerShell scripts.
  15. Support cloud-related issues in Microsoft Azure and AWS environments.
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Required Skills and Knowledge

  1. 0–2 years of IT support or system administration experience.
  2. Familiarity with ticketing tools (ADO, Salesforce).
  3. Strong understanding of Windows or Linux operating systems.
  4. Knowledge of basic networking protocols (TCP/IP, DNS, DHCP).
  5. Skills in web server management and troubleshooting.
  6. Basic SQL skills (writing and executing simple queries).
  7. PowerShell scripting knowledge for automation.
  8. Exposure to Microsoft Azure and AWS.
  9. Problem-solving and analytical thinking abilities.
  10. Strong verbal and written communication in English.
  11. Attention to detail with commitment to quality service.
  12. Ability to multitask in fast-paced environments.
  13. Willingness to work in rotational shifts.
  14. Collaboration skills for cross-functional teamwork.
  15. Customer-first mindset with service-oriented approach.

About Anthology

Anthology is a global leader in education technology solutions, serving higher education institutions, schools, and learners worldwide. With a mission to empower educators and learners, Anthology combines innovation and simplicity to deliver intelligent platforms that drive student success and institutional growth. Headquartered in the United States with operations across the globe, Anthology provides cutting-edge solutions for learning management, student engagement, and analytics.

Why Join Anthology

  1. Work with a global leader in education technology.
  2. Opportunity to support mission-critical applications worldwide.
  3. Hybrid work flexibility with exposure to global clients.
  4. Training and career growth opportunities in IT support.
  5. Hands-on experience with Azure, AWS, and cloud technologies.
  6. Exposure to enterprise ticketing and ITIL-based processes.
  7. Collaborative and inclusive work culture.
  8. Rotational shift experience to build operational resilience.
  9. Opportunity to contribute to a knowledge base used globally.
  10. Gain skills in SQL, networking, and scripting.
  11. Work in customer-facing, high-impact roles.
  12. Stability and career security with a global brand.
  13. Diversity, inclusion, and belonging as core values.
  14. Opportunities to transition into advanced technical roles.
  15. Be part of a company transforming global education.
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