Job Overview
Amazon is looking for customer-focused professionals to join the MyHR Live Support team as MyHR Live Support Advisors. This role is ideal for individuals who thrive in a fast-paced contact center environment and are passionate about delivering exceptional HR support to employees worldwide.
As a MyHR Live Support Advisor, you will handle live interactions, including phone calls and chats, assisting Amazon employees with HR-related inquiries. You will play a key role in resolving employee concerns related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and compensation services.
If you excel at problem-solving, have strong communication skills, and can handle sensitive employee matters with professionalism, this role offers a great opportunity to be part of Amazon’s mission to be Earth’s Best Employer.
Job Details
- Company: Amazon
- Role: MyHR Live Support Advisor
- Job ID: 2868479
- Qualification: Bachelor’s or Master’s Degree
- Experience: 0-10 years in customer service, HR, contact centers, or related fields
- Location: Karnataka, India
- Salary: As per company standards
- Work Model: Full-Time
- Work Schedule: 24×7 operations with flexibility for evening, weekend, and overnight shifts
- Internet Requirement: Stable internet connection of 50-100 Mbps before joining
About Amazon
- Amazon is a global leader in e-commerce and technology, committed to creating a workplace where employees can innovate and grow.
- The company prioritizes customer obsession and operational excellence, making it one of the most influential companies worldwide.
- Amazon fosters an inclusive culture that values diversity and offers employees the opportunity to develop professionally while contributing to meaningful projects.
Key Responsibilities
- Handle a high volume of live contacts, primarily via phone and chat, ensuring each interaction is resolved efficiently with excellent customer service.
- Resolve inquiries by referring to documentation, standard operating procedures, and knowledge base articles, escalating cases when necessary.
- Build trust with employees by conducting empathetic, personalized conversations and adjusting solutions based on their needs.
- Respond promptly to urgent employee concerns, documenting interactions accurately and ensuring appropriate follow-ups.
- Use critical thinking and judgment to balance adherence to policies with providing employees effective solutions.
- Collaborate with partner teams to improve policies and resolve cross-functional issues.
- Maintain high performance in key metrics such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Follow assigned schedules, including designated break and lunch times, to support Amazon’s 24/7 contact center operations.
- Adapt to policy, technology, and process changes while continuously improving service delivery.
Skills & Requirements
Technical & Professional Skills
- Strong verbal and written communication skills in English (minimum proficiency of 85%).
- Ability to multitask and work effectively in a dynamic environment.
- High level of problem-solving and critical thinking skills.
- Strong analytical and decision-making abilities to address employee concerns in real time.
Preferred Qualifications
- 5+ years of experience in HR, customer service, or contact centers.
- Knowledge of US leave and disability laws, including federal and state regulations.
- Experience providing HR consultation and guidance on employee benefits and complex matters.
- Strong empathy skills and ability to handle sensitive employee concerns.
- Ability to work with confidential employee data while adhering to strict privacy policies.
Why Join Amazon?
- Be part of a global company committed to innovation and operational excellence.
- Work in a dynamic and fast-paced HR support environment.
- Gain hands-on experience handling real-time HR inquiries for a diverse workforce.
- Develop customer service and problem-solving skills in a high-impact role.
- Access career growth opportunities in HR, customer support, and leadership roles.
Growth & Career Opportunities
- Exposure to global HR processes and best practices.
- Potential for growth into HR specialist and leadership positions.
- Training and development programs to enhance skills and career progression.
- Opportunity to work with a diverse, global workforce.
Important Links
How to Apply: Click Here