Amazon is Hiring for Customer Service Associate

Job Overview

Amazon is looking for Virtual Customer Service Associates to join its dynamic, customer-centric team. This work-from-home role focuses on delivering top-notch service to customers across various channels, including phone, chat, and email. If you’re tech-savvy, customer-focused, and ready to embrace a fast-paced environment, Amazon invites you to apply.

Job Details

• Company: Amazon
• Role: Virtual Customer Service Associate
• Qualification: Minimum 18 years old with strong English communication skills
• Experience: No prior customer service experience required; training provided
• Location: Work from home in Kolkata, West Bengal, India
• Salary: As per company standards
• Job Type: Seasonal/Full-time

About Amazon

Amazon’s mission is to be Earth’s most customer-centric company. The award-winning Customer Service team plays a key role in achieving this vision by solving queries and providing exceptional support experiences. Amazon values innovation, diversity, and continuous learning, making it a place where employees thrive.

Key Responsibilities

• Serve as the first point of contact for customers via phone, chat, or email.
• Assist with inquiries regarding orders, products, payments, and website navigation.
• Use a range of tools to navigate, research, and resolve customer issues.
• Deliver personalized support — no scripts, just real conversations.
• Adapt to variable work hours and shift patterns, including weekends and holidays.

Skills & Requirements

Required Skills

• Strong English communication skills (both written and verbal).
• Basic computer proficiency and ability to navigate multiple tools.
• Ability to multi-task and stay calm under pressure in a fast-paced environment.
• Willingness to work in rotating shifts (early, late, overnight, weekends).

Technical Requirements

• Broadband connection: Minimum 100 MB download / 10 MB upload speed.
• Work setup: Quiet, distraction-free space with a desk and chair.
• Internet connection: Hard-wired Ethernet connection (no Wi-Fi).

Why Join Amazon?

• No prior experience required — full training provided.
• Work-from-home flexibility with a dynamic and inclusive work environment.
• Comprehensive benefits package including:
  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts via Amazon Extras
• Career growth opportunities and continuous learning.

Important Links

Apply Link: Click here