Job Overview
Accenture is looking for enthusiastic and dedicated Customer Service Associates to join its voice-based customer support team in Bengaluru. This role involves managing customer queries, resolving complaints, and ensuring excellent service standards are met. If you’re passionate about communication, problem-solving, and delivering top-tier support, this is a great opportunity to launch or advance your customer service career.
Job Details
- Company: Accenture
- Job Position: Customer Service Associate
- Location: Bengaluru
- Qualification: Any Graduation
- Salary: Estimated ₹2.5 LPA – ₹4 LPA (based on industry standards and experience)
- Experience: 0–2 years
- Employment Type: Full-time
- Job ID: AIOC-S01575894
Key Responsibilities
- Manage and resolve customer queries through voice interactions.
- Handle escalations and ensure timely complaint resolution within defined SLAs.
- Maintain detailed records of interactions and solutions provided.
- Work in rotational shifts to support 24×7 operations.
- Collaborate with team members and follow instructions for routine and new tasks.
- Apply standard procedures and guidelines to resolve customer issues.
- Communicate effectively and empathetically with customers.
- Monitor and adhere to customer service metrics.
- Escalate complex issues to higher-level support as needed.
- Maintain professionalism and composure during high-stress situations.
- Ensure accurate documentation of customer interactions.
- Contribute to team targets and service level goals.
- Provide input to improve service processes.
- Uphold Accenture’s quality standards in all interactions.
- Participate in training and continuous improvement initiatives.
Required Skills and Knowledge
- Strong verbal communication skills
- Familiarity with voice-based customer support processes
- Ability to remain calm under pressure
- Basic understanding of customer service KPIs and metrics
- Dedication, punctuality, and professionalism
- Willingness to work in rotational shifts
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With more than 699,000 employees in over 120 countries, Accenture provides services in Strategy & Consulting, Technology, Operations, and Accenture Song. The company is committed to innovation, diversity, and delivering value through human ingenuity and advanced technologies.
Why Join Accenture
- Work with a global leader in digital and operations services.
- Gain hands-on experience in customer service and support.
- Be part of a diverse and inclusive workplace.
- Receive continuous learning and training opportunities.
- Opportunity for career growth in multiple verticals.
- Get exposure to global client service standards.
- Benefit from Accenture’s strong organizational culture and values.
- Access to comprehensive health and wellness programs.
- Participate in impactful, meaningful work every day.
- Join a company recognized for workplace excellence.
Important Links
Apply link : click here