Job Overview
Accenture is looking for Application Support Engineers who will act as software detectives and problem solvers within critical business systems. This role involves identifying, troubleshooting, and resolving software-related issues while ensuring smooth functioning of applications. With exposure to cross-functional teams, you will work on incident management, problem-solving, test planning, and quality assurance processes. This position is ideal for freshers and early-career professionals with 0–2 years of experience who want to start their career in application support and functional testing.
Job Details
Company: Accenture
Job Position: Application Support Engineer (Advanced Application Engineering Associate)
Location: Bengaluru, India
Qualification: 15 years of full-time education (Bachelor’s Degree)
Experience: 0–2 years
Required Skills: Functional Test Planning
Good to Have Skills: Test Automation Tools
Job Type: Full-time
Salary: ₹4.0 – ₹6.5 LPA (estimated for fresher to 2 years experience in support/QA roles at Accenture)
Key Responsibilities
- Act as first-level support for critical application systems.
- Troubleshoot and resolve software issues in a timely manner.
- Participate in root cause analysis of recurring technical issues.
- Collaborate with cross-functional teams including developers and testers.
- Assist in creating and maintaining system documentation.
- Provide timely updates on issue resolution progress.
- Conduct functional test planning for new and existing applications.
- Support quality assurance activities during project execution.
- Implement patches, updates, and fixes for supported systems.
- Monitor system performance and identify areas for improvement.
- Escalate unresolved issues to higher-level support or engineering teams.
- Track and report incidents using defect management tools.
- Participate in team knowledge-sharing sessions.
- Support deployment and post-production activities.
- Ensure compliance with internal security and quality standards.
Required Skills and Knowledge
- Strong knowledge of Functional Test Planning.
- Understanding of software development life cycle (SDLC).
- Familiarity with software testing methodologies and practices.
- Knowledge of test case design and execution.
- Proficiency in defect tracking and reporting tools.
- Ability to analyze and troubleshoot technical issues.
- Basic knowledge of database queries for debugging.
- Exposure to Agile methodology and workflows.
- Strong communication and interpersonal skills.
- Ability to collaborate effectively with teams across functions.
- Analytical mindset and structured problem-solving skills.
- Willingness to learn automation tools and frameworks.
- Time management and multitasking capabilities.
- Detail-oriented approach in documentation and reporting.
- Adaptability to dynamic project environments.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology, Operations, and Accenture Song. With 750,000+ people serving clients in over 120 countries, Accenture delivers on the promise of technology and human ingenuity. The company works with clients to drive innovation and create sustainable growth while empowering employees to learn and advance in their careers.
Why Join Accenture
- Opportunity to start your career with a global leader in consulting and technology.
- Exposure to large-scale enterprise applications and critical business systems.
- Access to world-class training and continuous learning opportunities.
- Work in a collaborative and inclusive culture.
- Gain hands-on experience in problem-solving and troubleshooting.
- Career growth paths in support, testing, and engineering.
- Competitive compensation and performance-based benefits.
- Opportunity to work on innovative digital transformation projects.
- Hybrid work model for flexibility and collaboration.
- Mentorship from industry experts and senior engineers.
- Global career opportunities across 120+ countries.
- Strong focus on diversity, equity, and inclusion.
- Access to Accenture’s advanced tools, platforms, and resources.
- Be part of projects that impact clients across industries.
- Build a career that combines technology and innovation.
Important Links
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