Accenture is Hiring for Customer Service Associate

Job Overview

Accenture is looking for a motivated and adaptable Customer Service Associate to join its Healthcare Management team in Bengaluru. The selected candidate will support utilization management processes, contribute to efficient healthcare operations, and ensure compliance with healthcare administration standards. This position is ideal for graduates with 1 to 3 years of experience in customer service or healthcare operations, offering exposure to the digital transformation of the healthcare industry.

Job Details

Company: Accenture
Job Position: Customer Service Associate
Location: Bengaluru, India
Qualification: Any Graduation
Experience: 1–3 years
Salary: ₹4,00,000 – ₹6,00,000 per annum (estimated for this role in Bengaluru)

Key Responsibilities

1. Handle healthcare-related customer service processes under utilization management.
2. Manage core claim processing including registration, editing, and verification.
3. Support claims evaluation and ensure accuracy in healthcare records.
4. Collaborate with healthcare facilities to streamline administrative workflows.
5. Maintain compliance with HIPAA and internal data protection policies.
6. Assist in department activities, patient service management, and documentation.
7. Ensure adherence to quality assurance and process guidelines.
8. Participate in budgeting, rating, and performance improvement initiatives.
9. Contribute to research and educational efforts within the healthcare process domain.
10. Address routine operational issues and escalate complex cases appropriately.
11. Communicate effectively with internal teams and supervisors for process updates.
12. Follow detailed instructions for task completion and new assignments.
13. Work in rotational shifts based on business requirements.
14. Maintain high levels of professionalism and accuracy in all communications.
15. Deliver customer-centric solutions that enhance healthcare operational efficiency.

Required Skills and Knowledge

1. Strong understanding of Healthcare Utilization Management.
2. Knowledge of healthcare claims and insurance administration.
3. Familiarity with HIPAA compliance and confidentiality norms.
4. Excellent verbal and written communication skills.
5. Adaptability and flexibility in a dynamic work environment.
6. Team collaboration and coordination skills.
7. Analytical and problem-solving mindset.
8. Basic knowledge of healthcare operations and systems.
9. Attention to detail and process orientation.
10. Ability to work independently under supervision.
11. Good understanding of digital tools for process execution.
12. Customer-focused approach to problem resolution.
13. Proficiency in documentation and reporting.
14. Willingness to learn and adapt to new healthcare systems.
15. Commitment to maintaining quality and compliance in all operations.

About Accenture

Accenture is a global professional services company specializing in digital, cloud, and security solutions. With more than 699,000 employees across over 120 countries, Accenture combines strategy, consulting, technology, and operations to help businesses transform and thrive. The company partners with clients across 40 industries, driving innovation and delivering human-centric technology solutions that create measurable impact and shared success.

Why Join Accenture

1. Opportunity to work with a global leader in professional services.
2. Exposure to healthcare domain operations and digital transformation.
3. Inclusive, diverse, and collaborative work culture.
4. Comprehensive training and upskilling opportunities.
5. Competitive compensation and performance recognition.
6. Access to cutting-edge technology platforms and tools.
7. Opportunity to build a career in the fast-growing operations sector.
8. Strong focus on employee well-being and professional growth.
9. Transparent and merit-based career advancement.
10. Exposure to cross-functional and global projects.
11. Work with talented professionals in a supportive environment.
12. Participate in innovative process improvement initiatives.
13. Opportunity to make a meaningful impact in the healthcare industry.
14. Chance to learn from industry experts and global leaders.
15. Join a company committed to sustainability and social responsibility.

Important Links

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