Job Overview
Headout is looking for a Customer Experience Associate to join its agile customer operations team. This role involves handling customer interactions through calls, emails, and chat, ensuring that every guest has a seamless and delightful experience. The ideal candidate will be service-oriented, an excellent communicator, and capable of managing multiple tasks efficiently. This is an opportunity to be part of a fast-growing company that delivers real-life experiences to millions of users worldwide.
Job Details
- Company: Headout
- Job Position: Customer Experience Associate
- Location: Bengaluru, Karnataka, India
- Qualification: Fluent in English (both written and spoken)
- Salary: Industry standard
Key Responsibilities
- Handle customer queries via calls, emails, and chat.
- Ensure a positive guest experience by resolving issues efficiently.
- Maintain a high standard of customer service to enhance brand reputation.
- Work closely with internal teams to address customer concerns.
- Identify areas for improvement in customer service processes.
- Provide accurate information to customers about products and services.
- Maintain records of customer interactions and resolutions.
- Assist in managing social media customer interactions.
- Adapt to shift-based work schedules as per business needs.
- Contribute to continuous improvement initiatives.
- Engage in training sessions to stay updated on company offerings.
- Collaborate with cross-functional teams for effective issue resolution.
- Follow company guidelines while handling customer data.
- Ensure compliance with privacy policies and regulations.
- Support new customer service initiatives and strategies.
Required Skills and Knowledge
- Strong attention to detail and accuracy.
- Fluent in English, both written and spoken.
- Excellent organizational and time management skills.
- Ability to handle multiple customer interactions simultaneously.
- Strong problem-solving and analytical skills.
- Effective communication skills for working with internal teams.
- Ability to work in a fast-paced, customer-centric environment.
- Familiarity with customer support tools and software.
- Passion for delivering exceptional customer service.
- Ability to work flexible shifts, including weekends and holidays.
- Quick adaptability to process changes and new technologies.
- Ability to remain calm under pressure.
- Strong documentation and reporting skills.
- Experience handling global customers is a plus.
- A proactive approach to resolving customer issues.
About Headout
Headout is a leading platform that connects users with exceptional real-life experiences, from immersive tours to live events. Serving millions of customers across 100+ cities, Headout continues to expand its reach while maintaining profitability. With a focus on innovation and customer satisfaction, the company is building a strong and sustainable business in the experience industry.
Why Join Headout?
- Work in a fast-growing, innovative company.
- Gain hands-on experience in customer experience management.
- Collaborate with a diverse, global team.
- Be part of a company that values continuous learning and improvement.
- Competitive salary and benefits.
- Opportunities for career growth and skill development.
- Work with a company committed to delivering the best experiences to customers.
Important Links
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