Job Overview
Zoho is looking for a Technical Support Engineer to assist customers with product features, troubleshooting, and technical issues. The role involves direct communication with customers through phone, email, and chat while collaborating with the development team to ensure customer satisfaction. The selected candidate must be willing to work in the US time zone, covering night shifts.
Job Details
- Company: Zoho Corporation
- Job Position: Technical Support Engineer
- Location: Remote/India
- Qualification: Bachelor’s Degree (preferred)
- Salary: Competitive, based on experience
Key Responsibilities
- Respond to customer queries through phone, email, and chat regarding product features and capabilities.
- Assist customers with basic troubleshooting and configuration challenges.
- Collaborate with the development team to resolve advanced technical issues.
- Effectively communicate customer requirements to the development team.
- Prioritize and handle multiple job requirements simultaneously.
- Ensure prompt and professional communication at all times.
- Maintain accurate records of customer interactions.
- Provide timely updates and resolutions to customers.
- Offer guidance to customers on product functionality and best practices.
- Document solutions for future reference and training purposes.
- Monitor recurring issues to identify potential product improvements.
- Participate in training sessions to stay updated on product changes.
- Contribute to team knowledge-sharing activities.
- Assist in testing product updates to ensure quality before deployment.
- Continuously seek opportunities to enhance the customer experience.
Required Skills and Knowledge
- Effective English oral communication skills
- Excellent analytical, listening, and organizational skills
- Strong customer service skills with enthusiasm for helping customers
- Ability to prioritize and complete tasks efficiently
- Self-motivated and capable of working independently and as part of a team
- Excellent time management and multitasking abilities
- Positive attitude and ability to maintain composure under pressure
About Zoho Corporation
Zoho Corporation is a leading software development company offering a wide range of business, productivity, and collaboration tools. With a strong focus on innovation, Zoho provides intuitive solutions that empower businesses worldwide. The company values creativity, diversity, and work-life balance, fostering a culture of continuous learning and growth.
Why Join Zoho?
- Opportunity to work with a global leader in software solutions.
- Dynamic and inclusive work environment.
- Exposure to a variety of technologies and tools.
- Collaborative culture promoting knowledge sharing and growth.
- Comprehensive training and development programs.
- Competitive compensation and benefits.
- Flexibility and support for work-life balance.
Important Links
Apply Link: Click here