Kyndryl is hiring for Customer Service Representative

Job Overview

Kyndryl is hiring a Customer Service Representative in Bangalore, India. This role is ideal for freshers or those with 0-1 year of experience looking to enter the IT industry without prior tech experience. The position involves providing customer support through voice, chat, and email, troubleshooting basic tech issues, and offering concierge-level customer care.

Job Details

• Company: Kyndryl
• Role: Customer Service Representative
• Location: Bangalore, Karnataka, India
• Experience: 0 – 1 year
• Employment Type: Full-Time
• Work Mode: In-Person (Hybrid Work Model)
• Shifts: Night / Rotational Shifts
• Job ID: R-34855
• Posted On: March 13, 2025

Key Responsibilities

1. Handle customer support inquiries via chat, email, and Microsoft Teams.
2. Troubleshoot Windows 10 issues and provide quick resolutions.
3. Work on escalations with back-office teams to ensure issue resolution.
4. Deliver excellent customer service by understanding and adapting to customer needs.
5. Multitask efficiently while handling multiple queries simultaneously.

1. Learn and adapt to new tools and technologies, with opportunities for certifications.
2. Collaborate with senior team members and gain exposure to various IT roles.
3. Ensure customer satisfaction and improve service efficiency.

Required Skills and Qualifications

• 0-1 year experience in customer service or technical support.
• Excellent communication skills (verbal & written).
• Flexible to work in Voice and Chat processes.
• Willing to work night shifts / rotational shifts.
• Basic troubleshooting skills for Windows 10.
• Strong problem-solving and multitasking ability.
• Ability to work in an office (Hybrid Work Model).

Preferred Skills (Not Mandatory)

• Experience with Windows, Mac, or Linux operating systems.
• Prior help desk or tech support experience.
• Strong customer service mindset and adaptability.
• Experience handling remote troubleshooting and service inquiries.

Why Join Kyndryl?

1. Start your IT career without prior tech experience.
2. Growth opportunities – transition into technical or senior roles.
3. Access to industry-leading certifications (Microsoft, Google, AWS).
4. Work in a dynamic, fast-paced environment.
5. Comprehensive employee benefits and well-being programs.
6. Inclusive work culture with mentorship and career guidance.

How to Apply

Apply Now: Click Here