Unisys is Hiring for Customer Support Associate

Job Overview

Unisys is seeking a skilled Customer Support Associate proficient in Portuguese to join its team in Bangalore, India. This role involves handling customer interactions, resolving queries, and ensuring a seamless support experience. You will work closely with global teams to maintain high service standards.

Job Details

• Company: Unisys
• Role: Customer Support Associate
• Qualification: Bachelor’s Degree
• Experience: Minimum 1+ years in Portuguese-language customer support
• Location: Bangalore, Karnataka, India
• Salary: As per company standards
• Work Model: Full-Time

About Unisys

• Unisys is a global technology company specializing in high-performance, security-centric IT solutions for businesses and governments.
• The company provides services in digital transformation, cybersecurity, workplace services, and enterprise computing.
• Unisys is committed to innovation, integrity, and client success, making a difference through secure and reliable technology.

Key Responsibilities

1. Customer Support: Respond to customer queries and resolve issues efficiently.
2. Service Ticket Management: Create, validate, and track service tickets within Unisys Dispatch Field Force Management systems.
3. Appointment Scheduling: Coordinate and book client appointments as required.
4. Process Coordination: Work with cross-functional teams to ensure smooth service execution.
5. Service Level Monitoring: Track SLAs and ensure timely resolution of customer concerns.
6. Communication: Maintain clear and professional communication with clients and internal teams.
7. Process Compliance: Follow global field operations policies and best practices.

Skills & Requirements

Technical Skills

• Customer Support Experience: At least 1+ years in a Portuguese-language support role.
• Multilingual Proficiency: Fluency in Portuguese and English is required.

• Ticketing & CRM Tools: Familiarity with service desk ticketing systems.
• Problem-Solving: Ability to troubleshoot and resolve customer queries effectively.
• Process Adherence: Experience working within set guidelines and SLAs.

Soft Skills

• Excellent Communication: Strong verbal and written skills in Portuguese and English.
• Customer-Centric Approach: Ability to handle queries with empathy and professionalism.
• Attention to Detail: Ensure accuracy in ticket management and issue resolution.
• Team Collaboration: Work effectively with cross-functional teams.

Why Join Unisys?

• Work with a leading global IT company known for innovation and security solutions.
• Career growth opportunities in customer support and global operations.
• Exposure to global clients and advanced service management technologies.
• Inclusive and diverse work culture with equal opportunities.
• Employee benefits including insurance, wellness programs, and learning opportunities.

Important Links

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