Capgemini

Capgemini is Hiring for IT Engineers

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Job Overview

Capgemini is hiring fresh graduates for the Contact Support Group (CSG) role at its Noida location. This position is part of Capgemini’s Cloud & Infrastructure Services and focuses on providing first-level IT support to global customers. The role involves handling incidents, service requests, and customer queries across multiple digital and voice-based channels in a 24×7 working environment.

Job Details

Company: Capgemini
Job Position: Contact Support Group (CSG) – IT Engineers
Location: Noida, Uttar Pradesh, India
Qualification: Any 3-year Diploma or Graduation (2025 batch)
Salary: ₹3 LPA – ₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive)

Key Responsibilities

  1. Provide customer support and technical troubleshooting through voice, chat, email, and digital channels.
  2. Handle IT infrastructure incidents and service requests efficiently.
  3. Manage tickets by prioritizing, categorizing, tracking, and updating status.
  4. Ensure timely resolution and escalation of customer issues.
  5. Deliver first-contact resolution whenever possible.
  6. Use business intelligence and ticket data to improve service quality.
  7. Interact with customers professionally from greeting to call closure.
  8. Utilize AI tools and bots to resolve customer queries faster.
  9. Handle service emails effectively to reduce resolution time.
  10. Maintain and update knowledge bases for faster issue resolution.
  11. Support customers across telecom, finance, healthcare, and technology domains.
  12. Troubleshoot issues related to internet connectivity and password resets.
  13. Understand and clarify customer requirements accurately.
  14. Demonstrate empathy and active listening during customer interactions.
  15. Work in rotational shifts across global time zones.

Required Skills and Knowledge

  1. Strong verbal and written English communication skills.
  2. Good interpersonal and customer-handling skills.
  3. Basic knowledge of computers and IT systems.
  4. Ability to multitask across multiple support channels.
  5. Willingness to work in a 24/7 rotational shift environment.
  6. Ability to perform under pressure.
  7. Problem-solving and analytical skills.
  8. Customer-centric mindset.
  9. Willingness to relocate to any Capgemini location.
  10. Openness to night shifts and flexible schedules.
  11. Basic understanding of ticketing tools is an advantage.
  12. Ability to learn new tools and technologies quickly.
  13. Professional attitude and discipline.
  14. Attention to detail in issue documentation.
  15. Team collaboration skills.
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About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong focus on innovation and inclusion, Capgemini helps organizations across industries leverage technology to achieve business excellence and sustainable growth.

Why Join Capgemini?

  1. Opportunity to start your career with a global IT leader.
  2. Structured training and skill development programs.
  3. Exposure to international clients and global projects.
  4. Inclusive and diverse work culture.
  5. Stable career growth and learning opportunities.
  6. Hands-on experience in IT support and cloud services.
  7. Competitive entry-level compensation for fresh graduates.

Important Links

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