Cognizant

Cognizant is Hiring for Customer Service Pr

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JOB OVERVIEW

Cognizant is looking for motivated graduates to join as Customer Service Professionals, serving as the primary point of contact for customers. This role focuses on delivering exceptional support, resolving concerns efficiently, and ensuring customer satisfaction. The position offers the convenience of working from home with rotational shifts, providing flexibility and a balanced work environment. Freshers and candidates with 0–1 year of experience, especially those located in Kolkata, are encouraged to apply.

JOB DETAILS

Company: Cognizant
Job Position: Customer Service Professional (PE–Customer Service PR)
Location: Kolkata (Work From Home)
Qualification: Any Graduate with all required documents
Salary: ₹2,50,000 – ₹4,00,000 per annum (estimated)

KEY RESPONSIBILITIES

  1. Deliver exceptional customer service by addressing queries promptly.
  2. Resolve customer concerns with accuracy and professionalism.
  3. Maintain detailed documentation of customer interactions.
  4. Collaborate with team members to enhance service quality.
  5. Work in rotational shifts as per business requirements.
  6. Stay updated on company products and services.
  7. Use problem-solving skills to handle customer issues effectively.
  8. Follow established procedures consistently.
  9. Engage in continuous skill development and training.
  10. Meet individual performance and quality targets.
  11. Use digital tools and platforms for efficient customer management.
  12. Demonstrate empathy and patience in all interactions.
  13. Ensure compliance with company standards and regulations.
  14. Provide accurate product and service information.
  15. Contribute to improving customer satisfaction and service outcomes.

REQUIRED SKILLS AND KNOWLEDGE

  1. Strong verbal and written communication skills in English.
  2. Basic understanding of customer service principles.
  3. Willingness to learn and adapt quickly.
  4. Strong problem-solving abilities.
  5. Attention to detail and accuracy.
  6. Customer-first approach and positive attitude.
  7. Familiarity with digital tools and communication platforms.
  8. Ability to work rotational shifts.
  9. Patience and emotional resilience.
  10. Active listening skills.
  11. Ability to work independently from home.
  12. Multitasking capability.
  13. Understanding of service protocols.
  14. Time-management skills.
  15. Commitment to continuous improvement.
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ABOUT COGNIZANT

Cognizant is one of the world’s leading professional services companies, helping global enterprises transform their technology, operations, and business models. With over 300,000 associates across the world, the company fosters a collaborative, inclusive, and innovation-driven environment. Recognized as one of Forbes World’s Best Employers 2025, Cognizant continues to lead digital transformation initiatives across industries.

WHY JOIN COGNIZANT

  1. Opportunity to work with a globally respected organization.
  2. Flexible work-from-home model.
  3. Inclusive and collaborative workplace culture.
  4. Strong training and skill development programs.
  5. Career growth opportunities across functions.
  6. Exposure to global customer interactions.
  7. Competitive compensation structure.
  8. Supportive leadership and work environment.
  9. Access to advanced digital platforms.
  10. Stable and reputable employer.
  11. Performance-based advancement.
  12. Opportunities to build a long-term career.
  13. Work-life balance through rotational shifts.
  14. Diverse global workforce.
  15. Encouragement toward innovation and learning.

IMPORTANT LINKS

Apply Link: Click here

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