American Express is Hiring for Associate

Job Overview

American Express is seeking a motivated and detail-oriented Associate – Digital Product Management professional to join its dynamic team in Gurugram or Bengaluru. This role involves managing and executing user acceptance testing (UAT) for enterprise modernization projects, ensuring a superior user experience, and supporting digital initiatives that enhance customer satisfaction. The position is ideal for individuals passionate about technology, customer experience, and product quality.

Job Details

Company: American Express
Job Position: Associate – Digital Product Management
Location: Gurugram, Haryana, India / Bengaluru, Karnataka, India
Work Mode: Hybrid
Qualification: Bachelor’s degree in a relevant field (Engineering, Business, or related discipline)
Experience: 1–3 Years
Estimated Salary: ₹8–12 LPA

Key Responsibilities

1. Plan and execute User Acceptance Testing (UAT) activities for user-focused applications.
2. Determine testing needs, configurations, and data requirements for multiple projects.
3. Write and execute test scripts and ensure completion of related documentation.
4. Identify, track, and manage defects through to resolution.
5. Collaborate with technical, business, and vendor partners to ensure high-quality releases.
6. Recommend automation for repetitive test scenarios.
7. Monitor project progress, track activities, and publish reports on testing outcomes.
8. Escalate critical issues and suggest corrective measures.
9. Ensure that customer experience is central to all project testing phases.
10. Assist in improving the efficiency of testing and release processes.
11. Document UAT results and maintain organized test records.
12. Participate in risk assessments for process or technology changes.
13. Provide insights to improve product design from a user perspective.
14. Support implementation of process improvements across the QA and product teams.
15. Work with teams on modernization projects including ISP, AMP, and GS Portal.

Required Skills and Knowledge

1. Strong understanding of UAT and QA methodologies.
2. Familiarity with SDLC, Waterfall, and Agile methodologies.
3. Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
4. Excellent problem-solving and analytical abilities.
5. Strong written and verbal communication skills.
6. Knowledge of WCC, CSP, ISP, WDE, and Dialer platforms preferred.
7. Ability to multitask and manage priorities effectively.
8. Good understanding of customer journeys and operations.
9. Prior experience in product management or testing preferred.
10. Ability to assess operational risks and impacts.
11. Strong attention to detail with a customer-first mindset.
12. Self-starter with proven decision-making abilities.
13. Flexible work approach, including extended hours if needed.
14. Understanding of automation testing tools is a plus.
15. Passion for continuous learning and process improvement.

About American Express

Founded over 175 years ago, American Express is a global leader in financial services, recognized for its innovation, reliability, and customer commitment. The company empowers millions of individuals and businesses worldwide by delivering exceptional products and services. With a strong culture of inclusion, leadership, and personal growth, American Express fosters a supportive environment where employees are encouraged to thrive professionally and personally.

Why Join American Express

1. Work for a globally recognized financial services leader.
2. Opportunity to contribute to innovative digital transformation projects.
3. Inclusive and collaborative workplace culture.
4. Competitive salary with performance-based incentives.
5. Comprehensive health, dental, and vision insurance plans.
6. Flexible hybrid working model.
7. Generous paid parental leave and family support programs.
8. Free access to global wellness centers (location-based).
9. Continuous learning and leadership development opportunities.
10. Career advancement in a globally diverse organization.
11. Access to Healthy Minds confidential counseling support.
12. Retirement and financial well-being programs.
13. Exposure to cross-functional global teams.
14. Work-life balance with flexible scheduling.
15. Opportunity to shape the future of customer experience and digital innovation.

Important Links

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