Anthology

Anthology is Hiring for Technical Support

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Job Overview

Anthology is seeking a motivated Associate Technical Support I to join its Global Support team in Bangalore. The role involves providing first-level technical support for applications and infrastructure, troubleshooting issues, documenting solutions, and ensuring effective communication with customers. This opportunity allows you to develop strong technical and problem-solving skills while contributing to the success of global education technology systems in a dynamic, collaborative environment.

Job Details

Company: Anthology
Job Position: Associate Technical Support I
Location: Bangalore, India (Hybrid Remote)
Qualification: Graduate in IT/Computer Science or related field
Experience: 0–2 years
Estimated Salary: ₹4.5 – ₹6.5 LPA (based on industry standards for entry-level technical support roles in India)
Employment Type: Full-Time
Job Req ID: 4758
Community: Customer Success

Key Responsibilities

  1. Provide first-level support for application and infrastructure issues.
  2. Troubleshoot operating systems, network, and application-related problems.
  3. Respond to client queries through email, chat, and phone.
  4. Escalate unresolved issues to appropriate technical teams.
  5. Document recurring issues through Root Cause Analyses (RCA).
  6. Create and maintain knowledge base articles for internal and external use.
  7. Continuously enhance support documentation to address common issues.
  8. Act as a liaison between customers and technical teams for smooth resolution.
  9. Provide timely updates and ensure clear communication with clients.
  10. Participate in on-call support during weekends on a rotational basis.
  11. Work in rotational shifts to ensure 24/7 system coverage.
  12. Monitor systems proactively to detect and resolve issues.
  13. Collaborate with infrastructure, application, and support teams for resolution.
  14. Maintain effective handoffs during shift transitions.
  15. Support process improvements to enhance customer support efficiency.

Required Skills and Knowledge

  1. 0–2 years of experience in IT support or related fields.
  2. Familiarity with ticketing systems (ADO, Salesforce).
  3. Proficiency in Windows or Linux operating systems.
  4. Basic understanding of TCP/IP, DNS, DHCP protocols.
  5. Knowledge of web server management and troubleshooting.
  6. Basic SQL knowledge, including writing queries.
  7. PowerShell scripting for automation and troubleshooting.
  8. Exposure to Microsoft Azure or AWS cloud platforms.
  9. Strong problem-solving and analytical skills.
  10. Excellent communication skills (written and spoken English).
  11. Ability to handle multiple priorities in a fast-paced environment.
  12. Strong attention to detail and service orientation.
  13. Collaboration and teamwork skills for cross-functional engagement.
  14. Flexibility to work rotational shifts and on-call schedules.
  15. Customer-first mindset with a focus on timely issue resolution.
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About Anthology

Anthology is a global leader in education technology, delivering solutions that empower students, educators, and institutions worldwide. With a commitment to innovation and inclusion, Anthology’s mission is to inspire student success and institutional growth. The company fosters a culture built on diversity, collaboration, and continuous learning, with a workforce spanning across multiple regions to support its global client base.

Why Join Anthology

  1. Work with a global leader in education technology.
  2. Gain exposure to cutting-edge applications and IT systems.
  3. Opportunities to develop technical expertise in cloud platforms.
  4. Collaborative and inclusive workplace culture.
  5. Access to diverse career growth opportunities.
  6. Contribute to empowering education systems worldwide.
  7. Participate in continuous learning and skill development.
  8. Opportunity to work on complex problem-solving assignments.
  9. Hybrid remote working model for better flexibility.
  10. Rotational exposure to different technical challenges.
  11. Be part of a mission-driven organization impacting global education.
  12. Professional growth with structured career progression.
  13. Exposure to advanced ITIL-based service processes.
  14. Opportunity to work with cross-functional global teams.
  15. Inclusive environment with equal opportunity employment practices.

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